Electrical Systems Support Specialist

Xylem Water Solutions

Sacramento, CA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

THE ROLE

: The *Electrical Systems Support Specialist* will be responsible for providing technical support for Xylem’s Flygt digital controls and monitoring portfolio for remote team members and customers. Position requires a good depth and breadth of knowledge for electronics and electrical systems, including but not limited to understanding wiring diagrams. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Answering incoming phone calls and responding to e-mail requests for support in a timely manner and logging high frequency issues to feed back to product and process owners
Position requires a good depth and breadth of knowledge for electronics and electrical systems, including but not limited to understanding wiring diagrams.
Understand and log technical issues that require support from Sweden using the PAS system
Central hub or Lead for our on-line product platform being the liaison between the website developers and customers. This includes Maintaining user accounts and receiving/reporting issues
Preparation, drafting and issuing of technical documentation to support the business for demands unique to the North American market
Assist with troubleshooting problematic performance or improvements in existing pump control systems and by demonstrating a level of knowledge and expertise that encourages the End User to upgrade their existing Xylem installation or replace Competitor products.
Configure controllers and communication devices for cloud connectivity
Complete order processing for cloud connectivity orders in the ERP system
Additional duties and responsibilities may be required based on organization needs

QUALIFICATIONS

0-3 years Technical Support experience
Demonstrate a good depth and breadth of knowledge for electronics and electrical systems, including but not limited to understanding wiring diagrams
Working knowledge of order processing and marketing policies and procedures. Should also have a basic knowledge of products, customers, pricing, and logistics.
Preferred minimum of 4-5 years customer service experience in a technical product line, B2B Preferred.
Demonstrated customer advocacy skills
Ability to self-motivate and work independently
Comfortable in a fast-paced environment welcoming change and growth
Proficiency in Microsoft Office. Experience working with CRM system (Salesforce.com, Microsoft Dynamics) a plus a strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
Bilingual (English/French or English/Spanish) preferred
Experience with ticket systems (Jira, Zendesk, Zoho, Helpdesk, etc.)