Resident Services Program Manager

Job Description

Job DescriptionSalary: $67,000 - $75,000

Position Summary:Under supervision of theDirector of Programs & Strategic Initiatives,theResident ServicesProgram Manager assumes responsibility for day-to-day operational management of activities and functions in theResident Servicesprogram area, including: developing, implementing and evaluating program delivery, procedures and standards; monitoring program budgets; assisting his/her supervisor in determining program service levels and enhancements; interpreting and complying with all applicable regulations; identifying and developing funding opportunities; providingrelevantadvice and supervision to clerical, technical or professional staff, the public,and other agencies.

Major Responsibilities/Duties:

• Implement core program/service components and oversee progress toward program outcomes at all assigned sites

• Superviseand manageappropriateResidentServices staff in the delivery of programs/services and the evaluation ofoutcomes

• Collect and use program data as a tool for program supervision, evaluation,and improvement

• Under the supervision of theVP,participatesinthe annual Resident Services budgetprocess

• Identify, develop,andmaintainnetworks and partnerships with relevant service providers, community and religious organizations,businessand educational institutions,andassistResident Services staff to do the same

• Facilitate effective working relationships between Resident Services and Property Management staffat all assigned sites

• Assistin the development and implementation of Resident Services policies and procedures

• Recommend,developand/or provide Resident Services related training,and other staff development resources for Resident Services staff

• Identifyand secure funding for Resident Services programs and initiatives

• Track and meet grant compliance requirementsand prepare andsubmitall required reportsin a timely manner

• Under the supervision of theVP, collaborateswith housing development staff working on new projects or acquisitions todetermineplans for Resident Services and to provide input on physical plandecisions

• Conduct regular visual safety auditsat all assigned sitesto ensure the safety of residents and staff

• Actively recruit volunteers and manage the Resident Services volunteer program

• Activelyparticipatein regional meetings related toResidentServices

• Participate in Affordable Housing advocacy

• Additionalduties as assigned

Qualifications:

• Commitment to the mission of the organization

• Bachelor's Degree in a relevant field(Social Work, Sociology, Education, etc.)or equivalent experience

• Minimum of three years management experience; preferably in the nonprofit field

• Demonstrated supervisory skills with ability to lead a team and achieve results

• Experience in budgeting, supervising programs, and program evaluation

• Excellent internal and external communication skills, including public speaking, presentation and writing skills

• Demonstrated relationship-building skills;possessessolid judgment, critical thinking skills, and a sense of teamwork and community

• Highproficiencyin all areas ofSalesforce, Adobe, SharePoint,Microsoft Office to include Outlook, Word,Exceland PowerPoint

• Must hold a valid CA Driver's License and current automobile insurance

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employeeis required totalk and hear.The employeeis occasionally required tosit,stand, walk, stoop, kneel, crouch or crawl. The employee will occasionallylift upto 25pounds. Specific vision abilities required by this jobinclude:close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee willbe requiredto travel for a variety of work functions such as meetings, town halls, and community presentations.

CHCDCprovidesequal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age,disabilityor genetics. In addition to federal law requirements, CHCDCcomplies withapplicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.