Job Description
Job Description
Essential Duties and Responsibilities:
● Provide day-to-day technical support for hardware, software, and network issues
● Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment
● Respond to support requests via ticketing system, email, or in-person
● Assist with onboarding and offboarding, including account creation and device setup
● Monitor and maintain servers, cloud environments, and virtual machines
● Support system updates, backups, and basic scripting or automation tasks
● Troubleshoot basic networking and infrastructure issues (Wi-Fi, printer access, etc.)
● Manage IT asset inventory and track issued hardware
● Assist with user account management, permissions, and group policies
● Collaborate on software rollouts, system upgrades, and security initiatives
● Document IT procedures, network configurations, and support guides
● Escalate complex issues to senior IT staff or vendors as needed
● Ensure adherence to IT policies and support internal audits
Minimum Qualifications and Experience:
• 1+ years of experience in IT support, help desk, or infrastructure support
• Familiarity with Windows OS, Microsoft Office, and networking fundamentals
• Exposure to Windows Server, Active Directory, and cloud platforms (Azure, AWS, Google Workspace) preferred
• Strong problem-solving and communication skills
• Comfortable working hands-on with hardware, cabling, and device setup
• Detail-oriented with the ability to prioritize tasks in a fast-paced environment
• Associate degree in IT or related field preferred (or equivalent experience)