Job Description
Job DescriptionBenefits:
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Legal Assistant for Elder Abuse
The Legal Assistant Elder Abuse plays a vital dual role in ensuring both the administrative and substantive support of elder abuse litigation cases. This position combines responsibilities from case management and medical records coordination, serving as a central point of contact for clients, providers, attorneys, and internal teams. The role requires strong organizational skills, excellent communication, and a compassionate approach to vulnerable clients.
Key Responsibilities
Client Communication & Onboarding
Initiate client contact within 24 hours of case assignment and provide compassionate guidance through the intake process.
Confirm and update contact information, identify heirs, and collect critical documentation (POA, death certificates, etc.).
Explain litigation timelines, expectations, and next steps to clients clearly and empathetically.
Coordinate and prepare opening documents including Attorney-Client Agreements, HIPAA/HITECH forms, and privilege notices.
Records Coordination & Compliance
Review intake documentation and assess case file completeness.
Request, collect, and organize all necessary medical and legal records (hospital, nursing home, law enforcement, etc.) within 2448 hours of case intake.
Ensure proper notice placement with government health programs (Medicare, Medicaid, IEHP, etc.).
Confirm all documentation complies with HIPAA and confidentiality obligations.
Obtain and organize law enforcement records, incident reports, photos, videos, and death certificates where applicable.
Case Oversight & Strategic Advancement
Monitor and update the MR (Medical Records) Tracker; troubleshoot delays and ensure timely follow-ups.
Work with attorneys and paralegals to ensure merit review materials are complete and submitted on time.
Track litigation benchmarks including claim filings, service of complaint, discovery, and mediation prep.
Organize witness statements, liability evidence, declarations, and other supporting materials.
For serious injury cases, ensure documentation of policy limits and critical medical or insurance data.
Discovery & Litigation Support
Assist in coordinating depositions, including scheduling and prepping clients.
Track propounded and received discovery and ensure attorney follow-up on meet & confer requirements.
Settlement & Lien Support
Support mediation prep by organizing accurate damages memos, lien summaries, and billing documents.
Coordinate lien intake, CPLs, ICD codes, and final demand tracking.
Communicate with lienholders and ensure accurate and timely resolution post-settlement.
Client Advocacy & Satisfaction
Educate clients on expectations related to lost wages, credit impacts, and general case progress.
Provide biweekly client check-ins and maintain a strong service standard throughout the litigation process.
Proactively resolve client concerns, escalate issues as needed, and support collection of positive feedback.
Documentation & System Management
Maintain up-to-date and accurate case entries in the firms case management system (e.g., Litify).
Digitize and categorize all documents per firm protocols
Ensure timely scanning, naming, and uploading of all case documents for both physical and digital files.
Keep master case list updated, removing inactive cases and maintaining document integrity.
Qualifications & Skills
Minimum 2 years of experience in a legal, healthcare, or case management setting (elder abuse/personal injury preferred).
Excellent written and verbal communication skills
Strong organizational and multitasking abilities with meticulous attention to detail.
Working knowledge of medical terminology, legal procedures, and HIPAA standards.
Proficient in Microsoft Word, Excel, Outlook, and case management platforms (Litify preferred).
Compassionate, professional demeanor and ability to work under pressure
Compensation & Benefits
Competitive salary based on experiencs
Medical, Dental, and Vision Insurance
401(k) plan
Paid Time Off (PTO): 4 personal, 6 sick days
Paid holidays
Free parking
Growth and training opportunities in a collaborative team environment