Duty Drawback Sr. Manager

Job Description

Job Description

Summary

The Duty Drawback Senior Manager reports to the LOGISTEED-America, Inc. President / CEO.

This pivotal role will be responsible for building out a best-in-class drawback function from the ground up, including developing strategies, implementing processes, and recruiting and managing a team of Drawback Associates. Duty Drawback Senior Manager will oversee the process of claiming refunds on import duties, taxes, and fees when goods are exported or destroyed. This role ensures compliance with regulations, manages the claim process, and collaborates with various teams to maximize refunds. They also analyze trade data, maintain documentation, and work with customs authorities. Additionally they will be required to, but not limited to:

• possess deep expertise in duty drawback regulations,
• a proven track record of successful program implementation, and
• strong leadership skills to mentor and develop a high-performing team.

Qualities

• Possess a solid background in international transportation services with a working knowledge of the current market
• Ethical with sound business judgement
• Possess a passion to help team members
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Balances team’s needs with goals of organization
• Strong customer relations
• Strong process and planning orientation
• Outstanding written, verbal, presentation and organization communication skills

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

Operations

• Perform tasks safely
• Ensure area housekeeping requirements are met
• Abide by all OSHA rules and LOGISTEED America, Inc.’s safety practices
• Meet established procedures and productivity, safety and quality standards
• Found, develop, and execute a comprehensive duty drawback strategy, identifying eligible drawback opportunities across all relevant business units and product lines.
• Establish clear program objectives, key performance indicators (KPIs), and reporting mechanisms to track progress and demonstrate value.
• Research, interpret, and ensure compliance with all applicable U.S. Customs and Border Protection (CBP) drawback regulations and policies (e.g., 19 CFR Part 191).
• Stay abreast of changes in drawback regulations and industry best practices, proactively adapting strategies as needed.
• Delegate tasks effectively and manage workload distribution to ensure efficient operation and timely claim submissions.
• Design, implement, and refine robust internal processes and controls for identifying, documenting, calculating, preparing, and submitting duty drawback claims.
• Oversee the accurate and timely preparation and submission of all drawback claims to CBP, ensuring all required documentation and supporting evidence is meticulously maintained.
• Develop and implement an audit-ready record-keeping system for all drawback-related activities.
• Manage and respond to CBP inquiries, audits, and requests for information related to drawback claims.
• Identify and mitigate potential risks associated with drawback claims and compliance.
• Leverage technology and data analytics to optimize drawback processes and maximize recovery.

Communications/Collaborations

• Collaborate with cross-functional teams (e.g., Finance, Supply Chain, Legal, Trade Compliance, Customs Brokers) to integrate drawback processes seamlessly into existing operations.
• Act as the primary point of contact for all duty drawback matters internally and externally (e.g., with CBP, customs brokers, external consultants).
• Communicate program status, performance, and key insights to senior leadership regularly.
• Build strong relationships with internal and external stakeholders to facilitate efficient information exchange and program success.
• Communicating effectively between CEO/Pres. and management team

Employee Engagement

• Recruit, hire, and onboard a team of Duty Drawback Associates, fostering a collaborative and high-performing environment.
• Provide ongoing training, coaching, and mentorship to team members, developing their expertise in drawback regulations, claims preparation, and compliance.
• Set clear performance expectations, conduct regular performance reviews, and support professional development plans for the team.
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives

• Encourage staff to learn as much as possible about the Freight Forwarding industry
• Motivate staff to take pride in the Company as part of a winning team that has the best interests of the Company in mind
• Lead by example

Safety

• Abiding by all Federal, State, and Local safety regulations, OSHA rules, and LOGISTEED-America Inc. safety practices
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations, and ensuring adherence to housekeeping activities

Finance

• Identifying financial improvements and cost savings, and implementing changes to achieve them
• Support the Finance/Accounting Department to help collect on outstanding invoices

Non -Essential Functions

• Perform other duties as assigned

Competencies

• Strategic Thinking
• Problem Solving/Analysis
• Project Management
• Organized / ability to prioritize
• Communication Proficiency
• Personal Effectiveness/Credibility
• Multi-tasking with conflicting priorities

Supervisory Responsibility

• As assigned for direct reports

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum of 8 years of progressive experience in duty drawback,
• Minimum of 5 years in a leadership or managerial role.
• Demonstrated experience in establishing and managing a duty drawback program from its inception is highly preferred.

Education and Certifications

• Bachelor's degree in Business, Finance, Supply Chain Management, International Trade, or a related field.
• Equivalent work experience will be considered

Experience Requirements and Preferences

• In-depth knowledge of U.S. Customs and Border Protection (CBP) duty drawback regulations (19 CFR Part 191) and various drawback types (e.g., manufacturing, unused merchandise, substitution).
• Proven track record of successfully preparing, submitting, and defending duty drawback claims resulting in significant recovery.
• Strong analytical skills with the ability to interpret complex regulations, analyze data, and identify drawback opportunities.
• Excellent leadership, team-building, and mentoring skills.
• Exceptional communication (written and verbal) and interpersonal skills, with the ability to influence and collaborate effectively at all levels.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with ERP systems (e.g., SAP, Oracle) and/or specialized trade compliance software.
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.
• Customs Broker License (CBL) is a significant plus.
• Fluency in English
• Effective, clear, and concise communication skills
• Must have an outgoing personality to create best first impressions when conducting business meetings
• Proven ability to cultivate relationships
• Detail oriented with ability to solve problems independently as well as in a team environment
• Must be sensitive and able to engage with different cultures both locally and internationally
• Ability to work flexible hours according to business needs
• Strong attention to detail
• Ability to respond to situations in a prompt and professional manner
• Proven professional and sound judgment in the management of difficult and / or sensitive matters
• Provide excellent customer service to internal and external customers
• Energetic and highly motivated to succeed
• Proven strong business acumen
• Must pass drug and criminal background check

Additional Eligibility Qualifications

• Ability to read, analyze and interpret business documents
• Ability to respond effectively to time sensitive inquiries and complaints

Work Authorization/Security Clearance (if applicable)Must be legally authorized to work in the United StatesOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Ninety-five percent of the work time will be spent in an office setting. Five percent of work time may be spent outside of the office or other locations where the environment is/is not climate controlled.

LOGISTEED-America, Inc. is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

EOE/M/F/D/V