Job Description
Job Description
Job Title: Quality Assurance Supervisor
About Us: Noah Homes is dedicated to supporting adults with intellectual and developmental disabilities in leading meaningful, independent, and empowered lives. Through residential and community programs, our team of caregivers and professionals provide compassionate, person-centered care that promotes dignity, safety, and growth.
Position Overview: We are seeking a detail-oriented and mission-driven Quality Assurance Supervisor to oversee the quality and compliance of care provided to residents in our 10 community residential homes. This manager-level role focuses on ensuring excellence in resident care, adherence to state licensing standards (Title 17, Title 22, and HCBS), and continuous improvement in the services we provide.
Key Responsibilities:
- Monitor, evaluate, and ensure compliance with all state, federal, and organizational regulations, upholding Noah Homes standards of excellence.
- Conduct regular audits, inspections, and quality assurance reviews across residential homes.
- Develop and implement corrective action plans when needed to address areas of non-compliance.
- Provide training, coaching, and support to caregiving staff to strengthen quality of care and documentation practices.
- Partner with program leaders to promote a culture of accountability, safety, and continuous improvement.
- Analyze data and prepare reports on compliance, quality trends, and resident outcomes for leadership review.
- Serve as a liaison with licensing agencies and external stakeholders during site visits or inspections.
- Support recruitment, onboarding, and evaluation of staff to ensure standards of excellence are upheld.
Qualifications:
- Bachelor's degree in Social Services, Human Services, Psychology, or related field preferred (or equivalent work experience).
- At least 2 years of experience in program management, quality assurance, or compliance in social services or residential care.
- Knowledge of regulations and best practices in supporting adults with intellectual and developmental disabilities.
- Strong analytical, organizational, and leadership skills.
- High attention to detail.
- Excellent communication and interpersonal abilities with the capacity to coach and mentor staff.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Paid training and ongoing professional development.
- A collaborative, mission-driven work culture.
- Opportunity to directly impact the quality of care for adults with disabilities.
Schedule: Full-time, Exempt
Background Check & Driving Requirement Disclaimer
As part of our commitment to providing a safe and supportive environment for the vulnerable adults we serve, all offers of employment are contingent upon successful completion of a background check. Certain positions may also require a valid driver's license, an acceptable driving record, and proof of insurance for roles involving the transportation of participants. Meeting these requirements is a condition of employment.