Project Manager

Job Description

Job Description

ABOUT THIS ROLE:

At Pacific Service Credit Union, we uphold trustworthy practices, deliver innovative solutions, and provide exceptional support to our internal teams. Every employee contributes to operational excellence, efficiency, and compliance, driving our success and member financial well-being.

The Project Manager is responsible for implementation, execution, control, and project management of enterprise-wide strategic projects, to accelerate the achievement of project deadlines and value creation. Implement innovative approaches and solutions within and across the enterprise to achieve desired business outcomes. Consults with various business and technical partners to deliver iterative business value and achieve business strategy and objectives.

ESSENTIAL JOB FUNCTIONS:

• Create project plans and manages project execution.
• Communicate project status and manages data collection for Project Management Office (PMO) reporting including capacity, task duration, milestone targets, and dependencies.
• Create and manage project plans that meet critical business timelines.
• Lead enterprise project initiatives with moderate to high scope and complexity.
• Advise leaders across the enterprise to deliver value and achieve business strategies and objectives.
• Shape projects to deliver business value with shorter iterations of project delivery.
• Develop appropriate communication strategies and secures commitment for project decisions, guides project teams to communicate solution vision and priorities.
• Anticipate risks and proactively plan mitigation and devises solutions to project risks.
• Contribute solution options and support business partner decision making to minimize the amount of project investment divergence from target outcomes.
• Partner with project teams to identify opportunities for creating reusable artifacts.
• Lead project team with focus on prioritizing outcomes that align with business strategy and priorities.
• Manage through ambiguity; Manage and resolve conflict issues and risks to remove barriers within the project team while continuing momentum on initiatives.
• Work with business owners to assess vendor products and interfaces impacted by projects and make recommendations for cost effective, efficient improvements.
• Provide partners and leaders with an accurate view of challenges to adoption; recognize, clarify, and prioritize concerns.
• Provide guidance, feedback, and coaching to project team members.
• Assist PMO with lunch and learns, training, and development opportunities to grow the maturity of project management skills within the organization.
• Take and summarize meeting notes, assign and track action items, and follow up to ensure movement on project deliverables and tasks.
• Advise and train on PMO standards, templates, ways of doing business, and provide feedback and insights to PMO to aid the culture of continuous improvement.
• Offer coaching and assistance to help project team think through risks to timeline, budget, scope and create solutions in advance of impacts to project delivery.
• Drive innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization.
• Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. Act with integrity, follow through on commitments, and uphold professional standards.
• Support and uphold company culture by aligning your work with the credit union’s mission and values, contributing to a positive, high-performing environment. Serve as a role model for professionalism, collaboration, and the pursuit of excellence.
• Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence.

COMPETENCIES:

The following competencies are essential for success in this role:

• Collaboration: Establishes and maintains effective relationships, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations, works actively to resolve conflicts
• Effective Communication: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener; keeps others adequately informed
• Execution: Turns strategy into action, aggressively pursues challenging goals and objectives; willing to put in requisite time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work; implements plans efficiently and produces desired results within a specified timeframe
• Job Knowledge: Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively
• Member/Customer Focus: Displays courtesy and sensitivity, manages difficult member/internal customer situations, meets commitments, responds promptly to member/internal customer needs, solicits feedback to improve service
• Problem solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group solving situations
• Quality of work: Demonstrates accuracy and thoroughness; critically reviews work processes to ensure quality; identifies and resolves problems that could impact quality; makes sure deliverables and services meet all requirements, expectations and deadlines; does not make the same mistakes twice

These competencies are essential to upholding our values and delivering exceptional service to our internal and external members.

Page Break

REQUIRED MINIMUM QUALIFICATIONS:

Education:

• Bachelor's degree in Business Administration, Accounting, Management Information Systems or Computer Science, strongly preferred. Advanced Degree in Business Administration or other related area, preferred.
• Project Management Professional (PMP) certification from the Project Management Institute (PMI) or another project management certification, preferred

Experience:

• Minimum five (5) years of combined experience in project analysis, coordination, and management with a minimum of 3 years of experience directly managing projects.
• Experience managing moderate complexity projects end-to-end is required, preferably in a financial institution.
• Experience communicating with the executive leadership team.
• Ability to work independently, with minimal supervision and ability to manage multiple efforts concurrently.
• Knowledge of existing credit union products, services and overall operational guidelines. Knowledge of financial products and services, especially as it relates to various delivery channels, preferred.
• Ability to work quickly and under tight delivery deadlines with focus on details.
• Ability to establish and maintain positive and effective work relationships with management, coworkers, and business users. Demonstrated ability to produce high quality deliverables.
• Excellent verbal and written communication skills, strong problem-solving and critical thinking skills, strong organizational and time management skills. Effective collaboration of tasks across the business and technical teams.
• Supportive of all decisions, choices, goals and objectives as determined by PMO leadership and Executive leadership.
• Proficiency in Microsoft Office products, especially MS Word, MS Visio, and MS Powerpoint. Proficiency with project management software tools like Monday.com, Asana, Smartsheets, etc.
• Ability to use logical reasoning when making objective observations, examinations, evaluations, and recommendations.
• Familiarity with common contractual language and contract negotiation

OTHER INFORMATION:

Hours Required: A work schedule of Monday through Friday, generally 8 a.m. to 5 p.m. Hours may fluctuate moderately to accommodate business needs. This position is eligible for the credit union's telecommute policy.

Travel Requirements: Less than 5% local travel time required.

Work Environment: This position is based in a climate-controlled office environment with ergonomic workstations in a two-story building with an elevator. Subject to standard background noise found in an office environment. Natural light from large windows, supplemented by artificial lighting to ensure a comfortable working atmosphere.

DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.