ILS Case Manager - Independent Living Services

Job Description

Job Description

Position/Title: Independent Living Skills Case Manager

Supervisor: ILS Program Manager, COO

Department: Independent Living Services

Jobs Supervised: ILS Instructors

Hours of Work: To be coordinated with Program Manager

POSITION DESCRIPTION:

The Independent Living Skills (ILS) Case Manager is a full-time, salaried/exempt management position responsible for supporting the delivery of high-quality, person-centered Independent Living Skills services to adults with intellectual and developmental disabilities (I/DD). The ILS Case Manager works in partnership with the ILS Program Manager to oversee service coordination, ensure compliance with Regional Center requirements and Thrive Support Services policies, and promote consumer independence, safety, and community integration. In accordance with exempt classification requirements, the ILS Case Manager must dedicate a minimum of 51% of work time to management and administrative responsibilities, including oversight, coordination, documentation, and compliance activities, and no more than 49% of time to direct client support.

QUALIFICATIONS AND REQUIREMENTS:

1. 1) Education and Experience:

• BA/BS in a human services delivery field.
• Minimum of two years' experience working with developmentally disabled adults. Prefer ILS experience, or special education teaching experience. OR;
• An appropriate combination of experience and education may be substituted for some part of the qualifications.
• Some evidence of competency of training in the areas we teach.
• Knowledge of Regional Center services and systems serving individuals with developmental disabilities.

1. 2) Transportation:

• Valid California driver's license
• Clean driving record (DMV printout is required)
• Current vehicle registration and use of a vehicle in good running condition during work hours.
• Valid automobile insurance for that vehicle and all passengers that meets minimum coverage requirements of the agency.

1. 3) Other:

• The willingness and ability to perform the "Essential functions" required within the company, such as office reception, answering phone, new referral consultation, use of computer for projects; typing; duties may be necessary to promote client safety, work.
• The ability to work collaboratively with consumers and co-workers
• Ability to work independently and handle multiple priorities.
• Strong verbal and written communication skills
• Tuberculosis Clearance Screen
• Pass a criminal background check through fingerprint clearance
• The willingness and ability to perform all the essential functions of the job.
• An employment record of punctuality, good work attendance, and reliability.
• Must provide documents required to complete an I‐9 application as proof of eligibility to work in the U.S.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. 1) Case Management: Under the direction of the Program Manager of ILS:

• Assist clients with essential lifestyle planning, development, and monitoring of the client's individualized Support Plan (ISP) with the Program Manager of ILS.
• Help the clients with understanding choices regarding lifestyle and assist them in making informed choices.
• Help clients fulfill the short‐term goals of the ISP, and keep the long‐term goals in mind
• Maintain case records according to company procedures. Document progress in Written Annual Plan Quarterly Reports, Case Supervision Reports, Home Visit Records, and Service notes. Ensure all pertinent information is documented in the client's Home Log and the case file.
• Develop a list of specific duties needed to provide for the individual needs of each client and lead the team of each client in a collaborative effort to meet those needs and obtain the client's short and long-term goals.
• Monitor ongoing health, mental/emotional, and social status of developmentally disabled adults receiving services. Provide encouragement and direction to caregivers and natural supports.
• Re‐assess the care plan regularly and identify changes in needs for ongoing services.
• Advocate for the client and provide support during Interdisciplinary Team (IDT) meetings and activities in the community.
• Network in the community to facilitate the development of natural supports for the clients.
• Initiate and co‐facilitate Circle of Support gatherings to assist the client in maintaining an effective Circle of Support. Assist the client in following up with Circle of Support members to maintain mutually beneficial and long-lasting relationships.
• Conduct formal assessments for incoming clients to evaluate their needs, preferences, and eligibility for services, ensuring a smooth and informed onboarding process.

1. 2) Supervision of ILS Instructors: Under the direction of the Program Manager of Independent Living Services:
2. a) Assisting with the new hire process; including but not limited to the following:

• Reviewing resumes; conducting interviews for potential new staff.
• Conducting initial training for all incoming staff that will serve their clients.
• Introducing new staff to clients and team.

b) Provide supervision for the instructors.

c) Perform as a leader to the clients and instructors, providing encouragement, direction and training.

1. d) Facilitating regular performance evaluations to assess employee effectiveness, provide feedback, and support professional development

1. e) Coordinating staff schedules and ensuring adequate coverage to meet operational needs.

1. f) Reviewing and approving staff timecards while managing and monitoring overtime, and lunch breaks to ensure compliance with labor policies and budget constraints.

1. g) Ensuring timely and accurate documentation in accordance with Regional Center requirements. Reviewing care notes and logs to verify completeness and accuracy, identifying any discrepancies, and ensuring all entries comply with company policies and applicable regulatory standards.

1. h) Enforce and abide by all agency policies and procedures as indicated in the employee handbook, memorandums issued by the company and/or ILS department.

1. i) Administering employee disciplinary actions and overseeing termination procedures in accordance with company policies and legal requirements.