Job Description
Job Description
Job Title: Lead Care Manager
Position: Remote-Hybrid (includes in-person visits throughout the month)
Hours: 9:00 AM – 5:30 PM (PST)
Pay Rate: $22/hr + mileage reimbursement
The Lead Care Manager works under the Director of Community Support to guide clients through the intake and service connection process. This role supports individuals accessing a range of Community Supports services—including Housing Navigation, Housing Deposits, Housing Tenancy and Sustaining Services (HTSS), Respite Services, Nursing Facility Transition/Diversion, Community Transition Services, and Personal Homemaker Services.
You will act as a key resource to clients and partners, facilitating transitions and ensuring continuity of care. This position requires a strong foundation in healthcare systems and a deep understanding of social determinants of health.
About Community Supports
Community Supports through CalAIM is a statewide initiative that enhances client outcomes by addressing non-medical needs—such as housing, food security, and transportation. These services aim to stabilize lives, reduce healthcare disparities, and support long-term wellness by focusing on the whole person.
Key Responsibilities
Client Interaction and Assessment
- Serve as the primary point of contact for new clients needing support services
- Conduct comprehensive assessments to determine eligibility and service needs
- Gather required documentation while maintaining HIPAA compliance
Collaboration
- Partner with ECMs (Enhanced Care Managers)—licensed or medically trained professionals responsible for coordinating care for clients with complex needs such as chronic conditions or behavioral health issues
- Coordinate care planning with other healthcare professionals and housing partners
Health Education
- Provide basic education around chronic illness management and preventative care
- Empower clients to engage in their care plans effectively
Care Transitions
- Manage and track transitions between providers, services, and care settings
- Ensure continuity during discharges and relocations
Housing Services Coordination
- Housing Navigation: Help clients search for and secure suitable housing
- Develop individualized housing support plans
- Housing Deposits: Manage logistics and funds for securing housing
- Housing Tenancy & HTSS: Support clients in maintaining long-term housing stability
Support Services Coordination
- Coordinate Respite Services for caregiver relief
- Assist with Nursing Facility Diversions to community settings like RCFEs and ARFs
- Manage Community Transitions for clients moving from skilled nursing to independent living
- Arrange Personal Homemaker Services for daily living support
Community Representation
- Attend community housing meetings and stakeholder events
- Advocate for the needs of vulnerable populations
Resource Development
- Research housing options including Section 8 and 811 Housing Project
- Identify and coordinate financial support and subsidies
Documentation and Reporting
- Use EMR (Electronic Medical Records software) to document client records, services, and case notes
- Submit monthly reports and support outcome tracking
Staff Training and Collaboration
- Educate team members about housing programs and client engagement strategies
- Collaborate with ECMs to ensure wraparound care for clients
Advocacy and Client Support
- Promote access to benefits and services
- Offer in-person and virtual check-ins to support client stability
Required Qualifications
Experience
- Minimum 1 year in healthcare, housing, case management, social work, or public health
- Preferred: experience in project-based housing or low-income support services
- Lived experience in systems of care is highly valued
Skills
- Compassionate, client-focused, and culturally competent
- Organized and detail-oriented with strong written/verbal communication
- Comfortable with Microsoft Office Suite
- Independent worker who thrives in a team
- Bilingual Spanish or other language preferred
Education
- MA, CNA, or equivalent education and experience in a healthcare-related field
Other Requirements
- Reliable vehicle and clean driving record
- Knowledge of local community support resources
- Ability to work with diverse populations
- Physical ability to travel, lift up to 30 lbs, and navigate stairs
Client Rights
- Respect confidentiality and privacy of patient care information
- Treat all clients with dignity, respect, and compassion
- Report any allegations of abuse or neglect
Company DescriptionStar Nursing is a Joint Commission Certified healthcare staffing agency with thousands of nationwide opportunities. Travel, direct hire, and temporary positions available, highest rates in the industry!
Company Description
Star Nursing is a Joint Commission Certified healthcare staffing agency with thousands of nationwide opportunities. Travel, direct hire, and temporary positions available, highest rates in the industry!