Job Description
Job Description
Deli Manager - Grocery Store
Sonora, CA and surrounding area
SUMMARY
The Deli Manager of this market will be responsible for building and driving a culture of continuous improvement and changing behavior to positively impact the customer experience and associate morale. This leader will ensure the efficiency of the Deli department by implementing best practices to drive consistency to win in the competitive marketplace.
As our new Deli Department manager, the task of reinventing and elevating the food service operation at the store will fall directly on your shoulders. You will need to have a love of great food, be creative in merchandising and packaging and possess superior customer service skills. Our goal is simple…to create a shopping experience like none other.
Responsible for the overall management of the Deli Department. Provides leadership, direction to department associates. Displays a passion for great food, building strong effective teams and exceptional customer service. Accountable for the financial performance of the department including achieving sales, gross and shrink reduction goals. Creates an inspiring customer experience by ensuring excellent customer service and providing high quality, well merchandised products for our customers.
MGH Inc is the hiring company for our larger grocery operation. More details to be disclosed during interviews.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Create an outstanding customer experience through exceptional customer service.
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Follow through on all customer questions and requests.
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Ensure that food and beverage quality, quantity, freshness, and presentation meet all company standards.
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Order product from vendors. Maintain proper product assortment, merchandising and inventory control.
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Change the scope of products to correspond with seasons and holidays.
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Sample department products to customers and department associates.
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Maintain accurate retail pricing and signage.
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Properly package and wrap products for retail sale.
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Ensure all items are labeled, dated, covered and rotated.
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Keep department supplies filled and maintained.
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Keep all cases, floors and shelves clean.
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Maintain sanitation conditions in the department, comply with safety procedures, identify unsafe conditions and notify store management.
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Help cross-merchandise product with other departments.
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Responsible for achieving required sales, margins expense and labor targets.
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Write schedule to ensure department is properly staffed within budget to provide strong customer service.
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Supervise, train and coach department team members
SUPERVISORY RESPONSIBILITIES
Supervise team of Deli associates.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Furthermore, the individual must be able to multi-task and work at different paces, meet deadlines, and have reliable attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Excellent customer service skills and a positive attitude
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Ability to collaborate and lead as well as be self-directed
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Ability to manage multiple assignments at once
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Strong attention to detail and accuracy
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Excellent customer service skills
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Ability to learn and retain an in-depth knowledge of all products carried in department.
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Ability to follow instructions and procedures.
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Effective time management skills, strong work ethic and integrity.
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Able to answer customer questions in a clear and service-oriented manner.
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Able to work a flexible schedule based on the needs of the department. Which include working days, evenings, weekends and holidays.
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Ability to work in a fast-paced environment with a sense of urgency
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Must have a valid California Food Handler card
EDUCATION AND EXPERIENCE
Successful experience working in a retail environment, ideally in a food preparation and/or baked goods environment, with strong demonstrated merchandising skills. Ideally candidate will have prior retail management experience.
MATHEMATICAL SKILLS
Strong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages
Knowledge of Microsoft Office application including Microsoft Word and Excel. Ability to apply concepts such as fractions, percentages and discounts.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Stand for long periods of time
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Bend, lift, push and pull carts with heavy loads
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Proper use of a box cutter, knives, and other department devices
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Frequently lift and/or move up to 40 pounds
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Frequent bending, stooping, and climbing
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Frequent use of stairs
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Repetitive stretching and lifting required
Compensation commensurate with experience. Strong Benefits Package.
DISCLAIMER: The above statements are intended to describe the general nature of work performed by the associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified which may vary within each store and/or from store to store. The responsibilities, duties and skills required of personnel so classified may vary from store to store. An Equal Opportunity Employer.
Company DescriptionMGH, Inc. is the hiring company for our larger grocery operation. More details to be discussed in interviews.
Company Description
MGH, Inc. is the hiring company for our larger grocery operation. More details to be discussed in interviews.