Physician Success Manager

Job Description

We are a healthcare tech startup, and currently looking for a Physician Success Manager (full-time).

Who We Are

We are a small team obsessed with deep thinking, speed, craftsmanship, and a customer-focused approach, committed to building the best physician experience in healthcare with a 30-year horizon. The founding team has a strong background in medical, product, operations, and engineering. The team has built multiple 0–1 products and scaled to 60+MM ARR and 100+MM MAU.

We help physicians to achieve independence by making it easier to start, operate, and grow their practices. We believe that the future of healthcare will not come from bureaucratic systems, but from individual physicians. We are reducing the barriers for physicians to focus on their work and make healthcare better for everyone.

Traction

We have strong product-market fit ($4MM ARR in under 14 months) and currently have enough demand in our pipeline to achieve the 2026 goal of $18MM ARR.

We are profitable today and funded by top-tier VCs in the healthcare vertical.

Our Culture

We believe great teams build great companies. We are collaborative, curious, and driven. We move quickly but thoughtfully, valuing craftsmanship in everything from our product to our physician relationships. We celebrate wins, learn from challenges, and trust each other to take ownership. We want to play long-term games with long-term people, and we care as much about how we work together as we do about the results we achieve.

We are looking for a hands-on operator to ensure that every physician engagement runs smoothly from start to finish. You will fit in if you want to take ownership of a process from 1 to 100.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a competitive compensation package.

The role

• Prepare and coordinate all logistics before physician engagements to ensure a smooth experience
• Review reports, case files, and materials meant for physician consumption for completeness, clarity, and accuracy
• Identify and resolve missing or incomplete information before and during visits, including gathering details from multiple sources under time constraints
• Be onsite with physicians to manage logistics, fill gaps, and troubleshoot issues in real time
• Serve as a trusted liaison between physicians and internal teams, ensuring timely communication and resolution of concerns
• Track and monitor the physician experience from start to finish, capturing feedback and driving continuous improvements

You Might Be a Fit If You

• Have 2-3 years of experience in customer success, operations, healthcare support, or a similar client-facing or physician-facing role
• Have a proven ability to review and assess professional documents or reports for completeness and quality
• Are highly organized and detail-oriented, with a proactive problem-solving mindset
• Are comfortable being onsite, managing logistics, and interacting with physicians directly
• Can handle incomplete or imperfect information and still drive toward a high-quality outcome
• Have strong communication skills and can convey information clearly and diplomatically
• Thrive in fast-moving environments where flexibility and ownership are essential
• (Nice to have) Have experience working directly with physicians in a service or technology setting, or with physician-facing software platforms