Medical Technical Support Engineer

Job Description

Job Description

Job Title: Medical Technical Support Engineer

Job Type: Full-time

Location: San Diego, CA (in-office work)

Job description

• Coordinate and execute system delivery and installation activities.
• Perform a wide range of technical service tasks, including planned maintenance, repair, system recalls, and software updates, both onsite and at the Service Center, in accordance with established procedures and timelines.
• Conduct advanced troubleshooting and repair of products returned to the Service Center.
• Coordinate and perform equipment setup and demonstrations at exhibitions, trade shows, and customer demonstrations.
• Provide onsite technical support during surgical cases as required, in collaboration with Clinical Specialists.
• Conduct regular inspections and preventive maintenance of the Service Center work environment, ensuring compliance with safety and operational standards.
• Oversee and maintain equipment, instruments, and parts inventory within the US Service Center, ensuring accuracy, availability, and proper functionality.
• Maintain regular communication and attend meetings with global teams across Korean time zones as needed.
• Demonstrate familiarity with operating room protocols and ensure compliance with HIPAA standards.
• Obtain and maintain required hospital credentials by completing necessary training, vaccinations, and documentation.

Requirements and skills

• Proficiency in both English and Korean languages.
• Demonstrated ability to:
• Apply technical knowledge to solve complex problems, including those not encountered previously.
• Evaluate and prioritize multiple tasks effectively.
• Strong communication, organizational, and customer relationship management skills.
• Comfort working in a multi-cultural environment.
• Willingness and ability to travel up to 20% of the time.
• Must be able to safely lift and move equipment weighing 40 pounds.
• Experience in capital equipment development in the medical device sector, or in delivering technical service for complex equipment, is strongly preferred.

Benefits

• Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)
• 401K retirement plan with 5% matching
• Generous PTO and paid holidays