Job Description
Job Description
Title: Customer Service Administrator
Location: 2451 bishop drive, San ramon CA 94501
Duration: 6 Months
About us :
CTC has over 20 years of experience providing contract, temporary, and direct-hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), Engineering, Medical, Professional, Finance, Administrative, Light industrial, Manufacturing, and other workforce needs.
Responsibilities:
- Looking for Level 2 associates, someone who is exceptionally well in handling customer queries.
- This individual will be dealing with actual civil lawsuits and need to investigate customer’s claims thoroughly.
- This individual will be responsible for managing and organizing documentation, doing regular follow ups, helping case managers and must have good understanding of California Lemon Law requirements.
- Initially this individual will be working on 10/20 cases a day however the volume of the cases will be increased with time. They will be making the case ready to take a decision.
- Also, this would be a 100% onsite position to start with and can become hybrid later if business approves
- Preparation and dissemination of lemon law acknowledgment letters.
- Request repair orders and sales documents from dealerships.
- Input repair history data and details (Sales Force/Guest Experience Platform GEP).
- Distribute customer cases to appropriate regional personnel.
- Assemble/Order documents for HQ and Legal department.
- Collaborate with dealer personnel, district managers, and field technical specialists.
Qualifications:
- Understanding of California Lemon Law requirements OR someone with previous Legal background
- Previous automotive call center or customer relations experience
- Strong written and oral communication
- Organizational and time management skills
Salary Range: $25/hr on w2
This job also can be searched as Legal Assistant, Lemon Law etc...
Company DescriptionComputech Corporation has over 25 years of experience providing contract, temporary, and direct-hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), Engineering, Medical, Professional, Finance, Administrative, Light and Heavy industrial, Manufacturing, and other workforce needs.
Company Description
Computech Corporation has over 25 years of experience providing contract, temporary, and direct-hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), Engineering, Medical, Professional, Finance, Administrative, Light and Heavy industrial, Manufacturing, and other workforce needs.