Job Description
Job Description
Order Review & Analysis:
- Review incoming orders from the sales team to confirm all necessary measurements and specifications are provided.
- Reach out to customers directly to gather any missing details or clarify unclear information.
- Ensure the selected security system(e.g., straps, buckles) is appropriate for the specific furniture piece.
- Conduct online research to identify furniture pieces, manufacturers, and collections when not clearly specified in the order.
- Handle warranty claims and resolve customer issues related to fit, security system, or other concerns. Communicate with customers to understand the problem, collaborate with the design team to identify the cause, and develop a solution to ensure satisfaction.
Pattern Creation:
- Use Pattern Smith Software to design accurate, Custom patterns for outdoor furniture covers.
- Ensure patterns are optimized for both quality and production efficiency.
- Save and organize all patterns in Couverture's pattern library for future use and easy reference.
Order Management:
- Compile comprehensive order documentation, including finalized patterns and any necessary notes.
- Submit completed orders to the cutting department with clear, detailed instructions to streamline production.
Collaboration & Communication:
- Work closely with the Sales team to ensure smooth order processing and resolve any order-related issues.
- Partner with the cutting department to ensure patterns are executed correctly and efficiently.
- Maintain professional and courteous communication with customers to confirm details or clarify requirements.
Quality Assurance:
- Review all patterns for accuracy, consistency, and quality before submission.
- Ensure every cover meets or exceeds customer expectations with a focus on precision and craftsmanship.
Preferred Experience:
- Experience in pattern design, furniture manufacturing, or a related field.
- Familiarity with outdoor furniture covers and production workflows.
Company DescriptionCouverture Covers is a premier furniture design company specializing in the customization of high-end luxury outdoor furniture covers. We understand that every piece of furniture is unique, and so are the needs of our customers. Our mission is to provide tailor-made solutions that not only protect your outdoor investments but also enhance their aesthetic appeal.
Company Description
Couverture Covers is a premier furniture design company specializing in the customization of high-end luxury outdoor furniture covers. We understand that every piece of furniture is unique, and so are the needs of our customers. Our mission is to provide tailor-made solutions that not only protect your outdoor investments but also enhance their aesthetic appeal.