Job Description
Job DescriptionDTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn
Role Description
DTEX is looking for a hands-on Director of IT and TechOps to evolve the company’s Enterprise Technology environment and operations as the company grows. In this role, the mission is to continuously refine internal processes and technologies to provide a frictionless operating environment for both general corporate use and for the engineering teams, maximizing the opportunity for the wider DTEX team to delight DTEX’s customers.
Job Responsibilities:
- Owning, monitoring, measuring, and improving the IT Service Management processes
- Lead, mentor, and develop the distributed IT and TechOps teams
- Manage relationships with vendors, contractors, and consultants
- Identify and leverage new technologies and automation to drive DTEX to a touchless, world class, and secure Enterprise computing environment
- Ensure all systems meet security, reliability, and ongoing capacity requirements
- Develop and enforce IT policies
- Lead IT projects from conception through to completion, ensuring delivery on time, on budget, and within scope.
- Ensure optimal allocation of resources
- Maintain a close relationship with the security team to ensure security incidents and policy issues are identified and resolved.
- Liaise with business leaders to proactively determine technology requirements
- We require in person interview and onsite presence during onboarding
Qualifications and Experience:
- Bachelor’s degree in Information Technology, Computer Science, or related field (Masters preferred)
- 5+ years experience in an IT leadership role managing people and ITSM processes
- 10+ years experience in implementing and managing SaaS and remote desktop computing environments
- Proven experience implementing and managing ITSM processes and frameworks (eg. ISO 20000 / COBIT / ITIL)
- Proven experience supporting software development and test environments
- 2+ years administering Atlassian Jira
- 2+ years administering MS Entra / Office 365
- Proven ability to think strategically and put measurable systems in place
- Proven project management skills, with experience managing a variety of projects involving multiple stakeholders
- Proven security-first approach to developing systems and processes
- 2+ years experience working in a SaaS-first software or similar technology company
- Exceptional written and communication skills
- A US citizen based in the US
DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career?
DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Exact compensation may vary based on skills, experience, and location. Base salary range (SF Bay Area): $170k-$230k
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