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<h3>Job Description</h3>
Job Description


Position: Assistant General Manager&nbsp;
Our Blend:
Born and brewed in Southern California since 1963, The Coffee Bean &amp; Tea Leaf® has become one of the world’s largest specialty coffee and tea retailers.&nbsp; Today we have global presence with Cafés around the world and offices in California, Singapore and Malaysia.&nbsp;&nbsp;&nbsp;
As we grow our brand, we are committed to maintaining our values, heritage and passion for our products.&nbsp; We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people and our customers. Passion is contagious, and we’ve got a serious case of it.&nbsp; If you are just as passionate as we are, come join our Brew Crew!!&nbsp;
The position we are brewing:
Do you love premium Coffee &amp; Tea? Do you want to work for a socially responsible, guest service driven company? The Coffee Bean &amp; Tea Leaf® Assistant General Manager curates memorable experiences for our guests and the CBTL team daily. We are seeking friendly, dedicated, and creative Barista’s to provide our guests with the world’s finest quality coffee and tea experience. As a member of our team, you will have the opportunity to engage with the clients while developing your skills in a variety of areas across the business. Many of our General Managers started off as Baristas!&nbsp;
If you are looking for an opportunity where you can be yourself and have fun doing it, while creating a base of loyal CBTL fans out of the local community, we want to talk to you about joining our growing and diverse team.
What you will Measure and Blend:

<ul>
<li>Lead by example. Be an advocate for your team by driving sales and service performance through coaching and training.</li>
<li>Be a coffee &amp; tea expert. You bring the passion, we provide the training, and you share it with the team and guests.</li>
<li>Generate new guests. Many guests shop online these days; however, the store is where we meet many of our guests for the first time.</li>
<li>Care about safety. Safe store environment, healthy employees and guests are our number one priority.</li>
<li>Contribute. Assists the General Manager to manage a profitable store by tracking sales and overseeing the day to day operations. Help the store with tasks, ideas and support store growth operationally. </li>
<li>Be Creative. Visual merchandising and product placement to create memorable experiences for the guests. </li>
<li>Be an advocate. As the face of CBTL you will build the store presence by connecting with your local community to attract &amp; retain fresh talent.</li>
</ul>
Your Ingredients:

<ul>
<li>At The Coffee Bean &amp; Tea Leaf, we hire for our core values Friendliness / Respect / Ownership / Teamwork / Honesty — FROTH and identify team members who share these values.</li>
</ul>
Perks:

<ul>
<li>Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term &amp; Short-Term Disability </li>
<li>Discounts on our Coffee and Tea</li>
<li>Pay Rate: $26.00-$28.00 Hourly</li>
<li>Observed Holidays</li>
<li>Vacation Pay </li>
<li>Sick Pay</li>
</ul>




This role may be subject to the following working conditions:

<ul>
<li>Climbing </li>
<li>Balancing</li>
<li>Stooping</li>
<li>Kneeling</li>
<li>Crouching</li>
<li>Reaching</li>
<li>Standing</li>
<li>Walking</li>
<li>Pushing</li>
<li>Pulling</li>
<li>Lifting</li>
<li>Grasping</li>
<li>Feeling (Tangible)</li>
<li>Talking</li>
<li>Hearing</li>
<li>Repetitive Motion</li>
<li>Sitting&nbsp;</li>
<li>Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.</li>
<li>The worker is subject to both environmental conditions. Activities occur inside and outside.</li>
<li>The worker is subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.</li>
<li>The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.</li>
<li>The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.</li>
<li>The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts and moving vehicles.</li>
<li>The worker is required to function in narrow aisles or passageways.</li>
</ul>
International Coffee &amp; Tea, LLC dba The Coffee Bean &amp; Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &amp;Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.&nbsp;
The Coffee Bean &amp; Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean &amp; Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of&nbsp;employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
 We use eVerify to confirm U.S. Employment eligibility.

Assistant General Manager

<h3>Job Description</h3>
Job Description
Shift Leader
The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.
 
Responsibilities
<ul>
<li>
Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
</li>
<li>
Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
</li>
<li>
Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
</li>
<li>
Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.
</li>
</ul>
Key Ingredients
<ul>
<li>
High School diploma or GED preferred.
</li>
<li>
Serv-Safe/Local or State Food Service Certification preferred
</li>
<li>
Previous restaurant shift lead experience preferred
</li>
</ul>
Skills: Cash management; planning and organization; effective communication
 We use eVerify to confirm U.S. Employment eligibility.

Shift Leader

<h3>Job Description</h3>
Job Description
Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&amp;T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:
Customer Support
<ul>
<li>Provide professional, friendly, and solution-focused support to AT&amp;T customers inside national retail locations.</li>
<li>Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.</li>
<li>Troubleshoot wireless devices, network issues, and feature functionality.</li>
<li>Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.</li>
</ul>
Retail Partner Support
<ul>
<li>Act as the AT&amp;T subject-matter expert for retail employees and third-party labor partners.</li>
<li>Serve as the primary AT&amp;T representative for these partners, leading in-store support for retail escalations.</li>
<li>Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.</li>
</ul>
Work Environment &amp; Schedule Expectations 
<ul>
<li>This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.</li>
<li> Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.</li>
<li>Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.</li>
</ul>
Operational Excellence
<ul>
<li>Navigate multiple systems simultaneously while engaging with customers in real time.</li>
<li>Document all interactions thoroughly and accurately.</li>
<li>Adhere to company policies, compliance requirements, and privacy standards.</li>
<li>Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.</li>
<li>Execute and maintain approved planograms for mobile devices and signage</li>
<li>Maintain inventory accuracy for display devices and fixtures</li>
<li>Add, remove, and reposition phones, fixtures, and promotional material per planogram updates </li>
</ul>
Collaboration &amp; Communication
<ul>
<li>Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.</li>
<li>Share insights on recurring issues to improve processes and customer experience.</li>
<li>Maintain a positive, professional demeanor during all interactions.</li>
</ul>


Requirements

Required Skills &amp; Qualifications
<ul>
<li>Strong customer service and communication skills.</li>
<li>Ability to handle high-stress or escalated situations with professionalism.</li>
<li>Proficient in multitasking and navigating complex systems.</li>
<li>Detail-oriented with strong problem-solving abilities.</li>
<li>Ability to work flexible hours, including evenings, weekends, or holidays as needed.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in wireless communications, retail customer service, or technical support </li>
<li>Previous call center or retail support experience is a plus.</li>
</ul>
What We Offer
<ul>
<li>Competitive starting pay of $26 per hour!</li>
<li>Comprehensive training and development programs</li>
<li>A supportive and engaging team environment</li>
<li>Opportunities for career growth and advancement</li>
</ul>
Benefits
<ul>
<li>Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!</li>
<li>401k Plan with employer matching after one year of employment </li>
<li>Paid vacation, personal/sick days, and bereavement time after 90 days</li>
<li>Employee Profit Sharing Program</li>
<li>50% AT&amp;T wireless discount</li>
<li>Paid training</li>
<li>Advancement opportunities, we prefer to promote from within!</li>
</ul>

Retail Support Specialist

<h3>Job Description</h3>
Job Description
Please apply directing on our website: <a href="https://www.armstronggarden.com/about-us/careers" target="_blank">https://www.armstronggarden.com/about-us/careers</a>
 
“Gardening without Guesswork”
Armstrong Garden Centers, serving 130+ years, is a leader in the Garden Center Industry and is on the search for exceptional candidates to join our Manager Training Program. Our comprehensive program includes management and operational training along side a horticultural educational program which provides you the seeds of knowledge to be successful with us.
This position combines both on the job and classroom training in preparation for an Assistant Store Manager position. Our Manager Trainee candidates work alongside an existing seasoned management team and serve as an integral link to aid in the success and overall performance of the store and company. Manager Trainees participate in customer service, sales, store department logistics, and management tasks.
Primary Duties and Responsibilities- What to look forward to:
<ul>
<li>Be an expert and brand ambassador for Armstrong Garden Centers.</li>
<li>Ability to connect with customers and provide expert knowledge of our products.</li>
<li>Mentor, coach and lead a team of 10-20 members.</li>
<li>Monitor inventory control, including ordering and buying materials.</li>
<li>Responsible for taking ownership of Garden Center including, maintenance, watering, visual merchandising, marketing displays, and maintaining stock levels of product.</li>
<li>Manage operations: Point of Sale, scheduling, budgets, ongoing associate training and development.</li>
<li>Follow safe work practices and reporting any unsafe working conditions to management and HR.</li>
</ul>
Requirements- Do you have what it takes?
<ul>
<li>Previous retail management or supervisory experience</li>
<li>Exceptional customer service skills</li>
<li>Horticulture knowledge is preferred; horticultural training is offered.</li>
</ul>
Compensation – We have great benefits:
<ul>
<li>Medical, dental, life insurance after 30 days</li>
<li>Paid holidays and paid vacation after 90 days</li>
<li>Employee Stock Ownership Plan (ESOP)</li>
<li>401K</li>
<li>Hourly rate will commensurate with experience</li>
</ul>
Work Schedule- What to expect:
<ul>
<li>Garden Center hours (variable with season) five-days per week, weekends required</li>
</ul>
Physical Environment/Working Conditions- Safety First!
Requires extensive use of back, legs, knees, arms, feet and hands for lifting, stooping, squatting, bending, twisting, kneeling, pulling, pushing, reaching overhead, and walking. Unassisted lifting limits between 30 and 50 lbs. Individuals may be required to do any or all of these situations throughout the work day, with an emphasis on walking and standing for a major portion of the day. The outside environment will comprise most of the day with some inside building activity.
&nbsp;
Company DescriptionTogether, Armstrong Garden Centers and Pike Nurseries is the largest independent retail garden center in the United States. With over 50 retail, wholesale and production facilities in California, Georgia and North Carolina, Armstrong and Pike are leaders in every facet of the green industry. Our pride of ownership can be seen in all that we do – from our exceptional services to our quality plant material all of which are out-shined by the fabric of our company and reason for our success – our associates. 
<h3>Company Description</h3>
Together, Armstrong Garden Centers and Pike Nurseries is the largest independent retail garden center in the United States. With over 50 retail, wholesale and production facilities in California, Georgia and North Carolina, Armstrong and Pike are leaders in every facet of the green industry. Our pride of ownership can be seen in all that we do – from our exceptional services to our quality plant material all of which are out-shined by the fabric of our company and reason for our success – our associates.

Assistant Manager in Training (Retail-Garden Center)

<h3>Job Description</h3>
Job DescriptionBevMo! by Gopuff is seeking a Sales Floor Leader&nbsp; for our Retail Operations team.As a Sales Floor Leader, you will support the Store Manager in creating an excellent customer experience while driving sales and delivering on business goals. Lead daily operations, including the motivation of the team to achieve store goals while providing an excellent customer experience. Help the Store Manager to analyze sales trends, and develop action plans to drive top line sales. Provide a strong leadership presence while enforcing all company policies and procedures, and ensuring compliance with regulatory requirements. Responsibilities:
<ul>
<li>Consistently create a welcoming environment for the customer by greeting, assisting and selling; as well as quickly responding to customer inquiries and needs.</li>
<li>Provide a strong leadership presence and control on the sales floor while ensuring that all customers receive exceptional service and all their needs are met.</li>
<li>Manage day-to-day store operations on the sales floor, including opening and closing procedures, cash handling, and POS system management.</li>
<li>Achieve sales targets and maximize profitability through effective selling and merchandising, using promotional and upselling techniques to help our customers in making purchase decisions across multiple categories.</li>
<li>Partner with store support teams to increase sales, drive/promote merchandise categories, and expand markets.</li>
<li>Support the Store Manager in helping manage store expenses and budgets, including labor costs, supplies, and operational expenses.</li>
<li>Utilize company tools to diagnose opportunities and develop action plans to improve store performance.</li>
<li>Monitor inventory levels and participate in inventory management activities to minimize out-of-stock situations and overstocking.</li>
<li>Support the store manager in training store staff, including providing feedback, coaching, and providing input on performance evaluations.</li>
<li>Ensures all pricing, signage, and displays are correct at all times.</li>
<li>Receive regular vendor deliveries and stock sales floor in a timely manner.</li>
<li>Responsible for controlling inventory stock levels and reordering as necessary within budget.</li>
<li>Enforce all company policies and procedures, including health, safety, and security.</li>
<li>Maintain a clean, organized, and welcoming store environment</li>
</ul>
Skills Required:
<ul>
<li>Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results.</li>
<li>Problem Solving &amp; Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions.</li>
<li>Relationship Management: Able to build constructive and effective relationships.</li>
<li>Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies.</li>
<li>Influencing and Negotiation: Can present ideas and directions that lead others to action.</li>
<li>Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills.</li>
<li>Demonstrates strong listening, written and oral communication skills</li>
</ul>
Qualifications:
<ul>
<li>3+ years of management experience</li>
<li>Retail or Hospitality management experience (preferred)</li>
<li>Wine, Spirits &amp; Beer product knowledge (preferred)</li>
<li>Ability to work full-time employment as business requires (nights, weekends and holidays)</li>
<li>Understanding of regulatory requirements related to the sale of alcohol</li>
<li>Possesses strong interpersonal skills to communicate with confidence to customers and team</li>
<li>Possesses strong organizational and time management skills</li>
<li>High school diploma or equivalent</li>
<li>Ability to lift up to 49 pounds</li>
</ul>
Pay Range:
<ul>
<li>Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.</li>
<li>Capitola, CA: $18-$27.56</li>
<li> The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.</li>
</ul>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Retail Sales Floor Leader, Capitola, #785

<h3>Job Description</h3>
Job Description
The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification).
All levels of Shift Managers, regardless of their level, are responsible for the following key duties:
<ul>
<li>Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service.</li>
<li>Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses.</li>
<li>Responsible for cash register setup and smooth shift transitions during shift changes.</li>
<li>Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service.</li>
<li>When requested, train new and existing team members in various job stations and operational procedures</li>
<li>Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation.</li>
<li>Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly.</li>
<li>Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers.</li>
</ul>

Additional Responsibilities and Requirements Based on Shift Manager Level
As Shift Managers progress through different levels, they take on additional responsibilities:
 Shift Level 1: 
<ul>
<li>Availability: At least 3 days per week, with a minimum of one full shift (open, mid, and/or close).</li>
<li>Responsibilities:</li>
<ul>
<li>Runs a minimum of 1 shift on their own per week.</li>
</ul>
<li>Expected Knowledge:</li>
<ul>
<li>Basic understanding of Labor Percentage and its impact on operations.</li>
</ul>
</ul>

Shift Level 2:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsibilities:
o&nbsp;&nbsp; Runs shifts independently, including managing team members and ensuring operations are smooth.
o&nbsp;&nbsp; Take responsibility and complete Inventory Processes and manage stock levels.
o&nbsp;&nbsp; Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels.
o&nbsp;&nbsp; Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Expected Knowledge:
o&nbsp;&nbsp; Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric.
o&nbsp;&nbsp; Experience managing inventory processes and order planning.

Shift Level 3:
<ul>
<li>Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts (open, mid, and/or close). Must be available to close at least 3 days per week.</li>
<li>Responsibilities:</li>
<ul>
<li>Runs shift independently with minimal supervision.</li>
<li>Completes Inventory processes and Food Orders.</li>
<li>Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality.</li>
<li>Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality.</li>
</ul>
<li>Expected Knowledge:</li>
<ul>
<li>Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals.</li>
<li>Strong inventory management skills.</li>
<li>Ability to adjust staffing and inventory based on business needs.</li>
</ul>
</ul>

Shift Level 4: 
<ul>
<li>Availability: Open availability, with flexibility to work shifts across all days, including weekends and holidays.</li>
<li>Responsibilities:</li>
<ul>
<li>Runs shift independently and take on additional leadership and operational responsibilities.</li>
<li>Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs.</li>
<li>Supports team development and provides mentorship to junior Shift Managers.</li>
<li>Oversee full shift operations and contribute to achieving restaurant performance goals.</li>
</ul>
<li>Expected Knowledge:</li>
<ul>
<li>Deep understanding of Labor Percentage and Food Costs and ability to proactively adjust to maintain profitability.</li>
<li>Strong leadership skills, with the ability to coach and guide team members and other Shift Managers.</li>
</ul>
</ul>

Qualifications
To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager:
Core Qualifications (Applicable to All Shift Manager Levels)
<ul>
<li>Passion for Excellence: A strong desire to positively impact the customer experience and uphold the highest standards of service in the Quick Service Restaurant (QSR) industry.</li>
<li>Education and Experience:</li>
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>ServSafe Certification is required.</li>
</ul>
<li>Communication Skills:</li>
<ul>
<li>Strong verbal communication skills, with the ability to listen attentively, understand others’ perspectives, and respond clearly.</li>
<li>Capable of influencing others and gaining commitment to maintain high operational standards.</li>
</ul>
<li>Mathematical Ability:</li>
<ul>
<li>Basic math skills to handle tasks such as counting change, totaling orders, and analyzing labor and food costs.</li>
</ul>
<li>Reasoning Ability:</li>
<ul>
<li>Ability to exercise sound judgment and make decisions based on situational needs and operational goals.</li>
</ul>
<li>Flexibility:</li>
<ul>
<li>Capable of handling day-to-day challenges confidently, adapting to multiple demands, and adjusting priorities quickly in a dynamic environment.</li>
</ul>
<li>Leadership:</li>
<ul>
<li>Proven ability to manage teams effectively, ensuring high customer satisfaction and smooth operations.</li>
<li>Exhibits a positive and professional appearance, demeanor, and energy at all times.</li>
</ul>
</ul>
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Equipment
Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive through communication systems.

&nbsp;Environmental Conditions:
<ul>
<li>The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from temperature changes.</li>
<li>The employee is subject to both environmental conditions; work activities both inside and outside.</li>
<li>The employee is subject to extreme cold temperatures below 32 degrees for periods of time.</li>
<li>The employee is exposed to hazards which include a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals.</li>
<li>The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation.</li>
</ul>

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Shift Manager

<h3>Job Description</h3>
Job Description
About Pet Food Express&nbsp;
Founded in San Francisco, Pet Food Express is one of the country’s leading independent pet food and supply retailers, with customer loyalty built on our philosophy of providing the best for pets. Our employees are sales-driven individuals who thrive on helping pet parents find the best products for their furry family members. We don’t just sell products—we provide tailored solutions and trusted advice to create a memorable shopping experience. If you have a knack for sales, an eagerness to learn about pet products, and a commitment to gold-star customer service, we’d love to hear from you!&nbsp;&nbsp;&nbsp;
Our Assistant Managers are hands-on leaders who inspire and support their teams while delivering outstanding customer service. They play a key role in developing team members through coaching, guidance, and leading by example. Assistant Managers support and lead Sales Associates in daily retail operations, fostering a positive, inclusive, and high-performing team environment.&nbsp;
Responsibilities:
On an average day, Assistant Managers:&nbsp;
Engage &amp; Sell&nbsp;&nbsp;
<ul>
<li>
Actively approach and engage with our two-legged and four-legged customers.&nbsp;
</li>
</ul>
<ul>
<li>
Ask questions to understand customer needs and build lasting relationships.&nbsp;
</li>
</ul>
<ul>
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Use the Pet Food Express Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.&nbsp;
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</ul>
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Provide coaching and development to Store Associates with timely and specific feedback to create a culture of action and accountability.&nbsp;
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</ul>
Learn &amp; Educate&nbsp;
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<li>
Participate in and lead daily training and continuous educational programs to enhance your and your team’s product knowledge and sales skills.&nbsp;
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</ul>
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<li>
Stay up to date about new products and trends in the pet community, visual priorities and brand messaging, and share what you know with your store team.&nbsp;&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Stay current on company information, business initiatives, policies, systems/technology and other tools that impact sales and performance; ensure important company information reaches all levels of the team.&nbsp;
</li>
</ul>
<ul>
<li>
Educate PFE Sales Associates on product benefits to help our customers find solutions for their pets' unique needs.&nbsp;
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</ul>
Operate &amp; Maintain&nbsp;
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<li>
As a keyholder, lead Sales Associates through store opening and closing procedures&nbsp;&nbsp;
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</ul>
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<li>
Ensure accurate and secure cash handling by following company procedures, including opening and closing registers, processing cash drops, balancing drawers, and maintaining transaction accuracy.&nbsp;
</li>
</ul>
<ul>
<li>
Maintain a customer-ready store environment: Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards.&nbsp;&nbsp;
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</ul>
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<li>
Clean and maintain the store (We lead by example – meaning all team members participate regularly in store cleaning tasks, including pet messes).&nbsp;
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</ul>
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Maintain awareness of store’s safety standards, inventory accuracy, loss prevention, and uphold all company policy and procedures to support the overall store success.&nbsp;
</li>
</ul>
<ul>
<li>
Support overall store operations by performing additional duties as assigned, including tasks not necessarily covered by this listing.&nbsp;
</li>
</ul>
Qualifications:
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<li>
A passion for pets and a desire to help pet parents find the best solutions.&nbsp;
</li>
</ul>
<ul>
<li>
Minimum 2-year previous retail management and keyholder experience required. Experience in pet retail is a plus.&nbsp;
</li>
</ul>
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<li>
Eagerness to learn and lots of ambition. We’re growing and looking for people who are excited to grow with us!&nbsp;
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</ul>
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<li>
Dependable and reliable with strong attendance and punctuality.&nbsp;
</li>
</ul>
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<li>
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.&nbsp;
</li>
</ul>
<ul>
<li>
Willingness to travel among neighboring stores.&nbsp;
</li>
</ul>
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<li>
Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules.&nbsp;
</li>
</ul>
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<li>
Ability to climb and balance using a ladder and/or step stool.&nbsp;
</li>
</ul>
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<li>
Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.&nbsp;
</li>
</ul>
PFE Perks:
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<li>
Grow with us: Many potential career paths and options for advancement within the company&nbsp;
</li>
</ul>
<ul>
<li>
Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge, you'll never see pets the same way!&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Generous in-store employee discount that extends to your family.&nbsp;
</li>
</ul>
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<li>
Benefits: All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program (EAP) and more.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
FT employees are eligible for PTO, Health coverage, FSA options, dental, and vision insurance.&nbsp;
</li>
</ul>
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<li>
Plan for the future: 401k with employer match.&nbsp;
</li>
</ul>
<ul>
<li>
Bring your well-behaved pet to work.&nbsp;
</li>
</ul>
<ul>
<li>
Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!&nbsp;&nbsp;
</li>
</ul>
The salary range for this position is expected to be $25.00-$26.50 per hour. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate’s actual skills and experience, and budget constraints.&nbsp;
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.

Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
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