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<h3>Job Description</h3>
Job Description
Jr' Maitre'd Job Description 
 

About the Chateau Marmont:
The Chateau Marmont was built as the first deluxe high-rise apartment complex on Sunset Boulevard, opening its doors in February of 1929. Its gothic charm and old-world European flair were inspired by the Chateau Amboise in the Loire Valley, where Leonardo da Vinci was said to have spent his final years. With each passing decade, every Hollywood icon of its generation -- from Greta Garbo and Clark Gable to Marilyn Monroe and James Dean -- has called it home. It has remained the hotel of choice for the entertainment industry, music, fashion and art world ever since. Within its thick, poured concrete walls and among its lush tropical foliage, it is still the favored hideaway of a clientele looking for the utmost in discretion, privacy, and excellent service with all of the warmth, personality and charm of a boutique hotel.
 
 
Reporting to: F&amp;B Managers and F&amp;B Director
Summary of Position: Responsible for answering restaurant and hotel phone calls and emails, operating Open Table, Opera, and providing quality service to all guests who call the Chateau Marmont. Supporting the management team as needed. 
Summary of Essential Functions:
<ul>
<li>Uphold Coyle, Forbes and all Service Standards.</li>
<li>Reports to work as scheduled, in uniform, well groomed, and ready to be in position.</li>
<li>Maintains professional relationships with all coworkers and guests.</li>
<li>Maintain a positive attitude toward guests</li>
<li>Follows checklists and standard operating procedures.</li>
<li>Informs and gets verbal consent of Manager for all breaks – meal break, 10-minute break, bathroom break.</li>
<li>Knowledgeable about property and have ability to assist guest with questions.</li>
<li>Operate and manages Open Table and Opera.</li>
<li>Answer restaurant and hotel telephones. </li>
<li>Other tasks as assigned.</li>
<li>Answers the phone in a genuine and enthusiastic manner.</li>
<li>Always answers the phone in a timely manner – does not avoid answering phone to finish a conversation with a co-worker.</li>
<li>Never says “no” but instead offers another time, day or venue when we might be able to accommodate.</li>
<li>Waitlists any guests that cannot be accommodated.</li>
<li>Ensures that calls are being redirected to the appropriate station when on break.</li>
<li>Never leaves phone station unless on a 10 minute or meal break. Always communicates and receives authorization to leave work station.</li>
</ul>

Junior Maitre d'

<h3>Job Description</h3>
Job Description
Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.
Front Desk Coordinator (Temporary, Part-Time)
Location: Huntington Beach, CA
Compensation: $25–$26/hour
Schedule: Mondays &amp; Wednesdays | 8:45 AM – 4:45 PM
Duration: Through mid-October (with possible extension)
Start Date: As soon as possible
Overview:
 A professional and detail-oriented individual is needed to provide front desk coverage at a corporate office. This is a temporary part-time position covering for a maternity leave. The role requires a high level of reliability, strong communication skills, and the ability to operate independently in a customer-facing environment.
Key Responsibilities:
<ul>
<li>Greet and assist visitors in a professional and welcoming manner</li>
<li>Monitor and manage lobby activity while maintaining focus on daily responsibilities</li>
<li>Use Microsoft Outlook, Teams, and Excel with minimal guidance</li>
<li>Coordinate front office tasks and support on-site meetings and events</li>
<li>Prepare and clean up beverages and light refreshments for guest meetings</li>
<li>Assist with troubleshooting a digital iPad check-in system</li>
<li>Maintain cleanliness and organization in the reception and kitchen areas</li>
<li>Perform daily opening and closing procedures</li>
<li>Communicate effectively with internal staff via Microsoft Teams</li>
</ul>
Requirements:
<ul>
<li>Previous front desk or administrative experience preferred</li>
<li>Proficient with Microsoft Office (Outlook, Teams, Excel)</li>
<li>Comfortable with basic troubleshooting of office technology</li>
<li>Able to work independently and remain composed under pressure</li>
<li>Strong attention to detail and ability to follow instructions</li>
<li>Service-minded, collaborative, and professional demeanor</li>
<li>Able to lift up to 20 pounds and perform light cleaning tasks as needed</li>
</ul>
Work Environment:
 The position is located at the front desk in a separate building's lobby area. While there will be regular interactions with guests and employees, the role requires a candidate who can remain productive and focused in a quieter, independent setting. Daily workflow may vary based on visitor volume.
 
Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.
 
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
 
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
#IPRO

Front Desk Coordinator

<h3>Job Description</h3>
Job Description
 Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide!&nbsp;
Our passion at US Ghost Adventures is enchanting storytelling. We specialize in dark, forgotten, and secret history. We are looking for creatives, history buffs, true crime junkies, and paranormal enthusiasts willing to dive deeper into the dark side of humanity. We thrive on igniting a sense of wonder in every guest on our ghost tours, and as a ghost tour guide you will weave enthralling stories as you lead tours down the ghastly streets of your city.
Ghost Tour Guide Pay &amp; Benefits:
<ul>
<li>$50 - $70 a day/night (including tips) - this depends on the number of tours given</li>
<li>TIPS!! These can range from $20 to over $100 for a 1-2 hour tour</li>
<li>Cash bonuses for good reviews</li>
<li>Free or discounted tours for you and close family/friends all over the country</li>
<li>Flexible schedules, fun part-time work, ability to earn tips in addition to pay</li>
<li>The chance to get to know your city and meet a lot of fun people from all over the country!</li>
</ul>
To learn more about our Ghost Tour Guide here is a short video: 
 Ghost Tour Guide Requirements
<ul>
<li>Qualified candidates should be skilled in public speaking</li>
<li>Applicants should reside near downtown (within 25 miles) and have reliable transportation</li>
<li>Applicants should be passionate about storytelling and history</li>
</ul>
US Ghost Adventures&nbsp;offers entertaining, historic, and authentic ghost tours of the United States' most haunted cities – over 100 cities and counting! We aim to deliver fun yet honest accounts of the hauntings that are so prevalent nationwide. While our stories are derived from historic research, a ghost tour wouldn’t be the same without the ghost stories from our guide network across the country. &nbsp;
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Tour Guide

<h3>Job Description</h3>
Job Description
We’re Squeeze, a feel-good company, from the Founders of Drybar. &nbsp;
A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips, so they can walk in and figuratively float out. Easy, peasy, Squeezy! &nbsp;
BENEFITS &amp; PERKS
<ul>
<li>100% work from home</li>
<li>Flexible schedules as well as full-time status at 32 hours per week&nbsp;</li>
<li>Paid sick leave&nbsp;</li>
<li>Health benefits and 1-week paid vacation for our employees who work just 32 hours or more</li>
<li>Nurturing, supportive environment, no matter where you're at in your career&nbsp;</li>
<li>Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)</li>
</ul>
ABOUT YOU
<ul>
<li>You are experienced in resolving guest issues via email for high-volume B2C technology businesses</li>
<li>You are technically proficient, a self-starter, and adaptive to change</li>
<li>You're curious and confident. You have experience&nbsp;prioritizing&nbsp;multiple tasks in a fast paced environment.</li>
<li>You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you</li>
<li>You radiate positivity and&nbsp;inspire trust through teamwork</li>
<li>Words that describe you include:&nbsp;friendly, energetic, and detail-oriented</li>
<li>You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills</li>
<li>Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage&nbsp;experience for our guests</li>
<li>You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle</li>
</ul>
YOUR RESPONSIBILITIES AT SQUEEZE&nbsp;
<ul>
<li>Respond to guests via email, phone, and SMS&nbsp;</li>
<li>Leverage internal tools to support our Operating Partners and their&nbsp;teams via Slack</li>
<li>Expert at all things app-related! The Squeeze&nbsp;experience is completely digital end-to-end, so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, and&nbsp;more.</li>
<li>Serve as the liaison that connects guest feedback with internal teams such as Shop Management&nbsp;and the Support&nbsp;Team</li>
<li>Demonstrate expertise in all technologies used to support&nbsp;guest inquiries</li>
<li>Identify opportunities to improve the guest experience and&nbsp;internal processes</li>
</ul>
EXPERIENCE REQUIREMENTS
<ul>
<li>2+ years experience working in customer service at a high-volume B2C technology business</li>
<li>Excellent people skills and a strong focus on customer service</li>
<li>Strong written and oral communication skills</li>
<li>Outstanding problem solving and troubleshooting skills</li>
<li>Self-starter with the ability to multitask in a dynamic startup environment</li>
<li>1+ year experience working with Zendesk preferred</li>
<li>Experience working with Zenoti,&nbsp;Klaviyo, and Slack preferred</li>
<li>Must be able to work weekends</li>
</ul>
Must live in California or Tennessee
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Guest Experience Representative

<h3>Job Description</h3>
Job Description
At Veritext, we focus on the details – so legal teams can focus on the case. 
 
About the role:
Providing our clients with exceptional service is the foundation of our business. As the Concierge, you’ll be the face of Veritext and will be responsible for welcoming all guests into our offices with a pleasant, respectful, and welcoming demeanor, addressing their needs professionally and ensuring that the environment and all technology are properly working. 

What you'll get to do:
<ul>
<li>Act as primary point of contact for all guests of the office (clients, partners and visitors); actively help with logistics and their specific requests, build rapport with them</li>
<li>Ensure conference room technology has been set up, pre-tested and is working at least 2 hours prior to the scheduled in-office deposition; adhere to technology protocols for each room</li>
<li>Maintain a professional appearance of all conference rooms and client-facing areas (e.g., ensure supplies are refilled and stocked; client areas are clean, tidy and welcoming; chairs and tables are arranged properly)</li>
<li>Treat our partners as "key members of our team"; go out of your way for them and ensure they are set up for success</li>
<li>Be knowledgeable of and educate clients and partners on Veritext product and services; promote their value, encourage their use, provide assistance, troubleshoot and/or know where to direct the inquiry/escalation</li>
</ul>

The kind of teammate we’re looking for:
<ul>
<li>Customer service oriented with a pleasant, friendly demeanor and the ability to maintain composure under pressure</li>
<li>Proactive and motivated professional with strong problem-solving and follow-up skills</li>
<li>Must possess excellent written and verbal communication skills</li>
<li>Must be detail oriented, organized and be able to multi-task</li>
</ul>

 
What’s in it for you:
<ul>
<li>Competitive compensation and total rewards package</li>
<li>Comprehensive medical, dental and vision insurance</li>
<li>Hybrid work structure (two days in the office, three days working remotely)</li>
<li>Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)</li>
<li>Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)</li>
<li>Matched 401(k) to help you save for your future</li>
<li>Pet insurance to help your pet(s) live a long and happy life</li>
<li>Flexible Spending Accounts (healthcare, dependent care, transit &amp; parking)</li>
<li>Company-paid life insurance as well as short-term and long-term disability insurance</li>
<li>Learning and development opportunities to advance both personally and professionally</li>
<li>Veritext Summer Camp – a fun-filled culture building and learning experience</li>
<li>Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!</li>
</ul>
About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. 
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to <a href="mailto:talent@veritext.com" target="_blank">talent@veritext.com</a> or call a member of our People Team to let us know the nature of your request.
Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at <a href="mailto:security@veritext.com" target="_blank">security@veritext.com</a>.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Concierge

<h3>Job Description</h3>
Job Description
$17.87/h&nbsp; *Good as a second job Little Tokyo, LA [Job Description]
<ul>
<li>Operation of Arcade game machines, such as replenishing prizes, cleaning the machines, and managing prize inventory (including reporting the inventory every three months</li>
<li>Simple maintenance of arcade game machines</li>
<li>Submitting online report with pictures to headquarters by smartphone app</li>
<li>Cash counting and depositing to the nearest bank or ATM (1-2 times a month)</li>
<li>Other simple tasks (Machine cleaning, floor cleaning) will be requested</li>
<li>You will work alone as HQ supports you online</li>
<li>Japanese-speaker preferred</li>
</ul>
[Hourly rate]
<ul>
<li>$17.87/h~&nbsp;</li>
</ul>
[Location]
<ul>
<li>Little Tokyo :&nbsp;319 E 2nd St, Los Angeles, CA 90012</li>
</ul>
[Start Time]
<ul>
<li>ASAP</li>
</ul>
[Work Days]
<ul>
<li>Monday - Sunday * Working day consultation is possible.</li>
</ul>
[General Work Hours]
<ul>
<li>Morning shift: 11am-3pm / Night shift: 3pm-7pm&nbsp;</li>
</ul>
We welcome someone who has a main job or students! We will support you until you get used to the work! Must be 18+ years old with a valid driver's license. Employment upon the successful completion of a criminal background check.
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Arcade Operation Staff/ LA, CA

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Flexible Scheduling</li>
<li>Career Advancement Opportunities</li>
<li>Competitive Compensation</li>
<li>Fun Working Environment</li>
<li>Interact with Pets</li>
</ul>
Job Summary Are you a pet lover with a passion for customer service? If so, we’d like to hear from you! We are seeking an outgoing and organized individual to be the Front Desk Associate at our busy grooming salon. As the Front Desk Associate, you will be the first point of contact for our customers. You will greet pet owners and check in pets, schedule appointments, process payments, and generally ensure that our grooming salon is a welcoming place.&nbsp; Responsibilities&nbsp;
<ul>
<li>Greet owners as they arrive</li>
<li>Check-in animal patients for their appointments</li>
<li>Collect and confirm pet and owner information</li>
<li>Answer phones</li>
<li>Schedule, confirm, and cancel appointments</li>
<li>Process payments&nbsp;</li>
<li>Other administrative duties, as assigned</li>
</ul>
Qualifications
<ul>
<li>Excellent customer service skills</li>
<li>Effective communication with clients and coworkers</li>
<li>Comfortable working with a variety of animals</li>
<li>Proficient in Microsoft Office, scheduling software, and other technology</li>
<li>Bilingual (English &amp; Spanish speaker)</li>
</ul>

Front Desk Associate

<h3>Job Description</h3>
Job Description
Reports To: Front Office Manager, General Manager
Requirements:
High school diploma or equivalent
Ability to speak fluent English
Stand for long periods of time behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds.
Handling objects, products, and computer equipment
Willing to work weekends, and/or holidays.
General Responsibilities:
Provide prompt, friendly, courteous, and professional guest service.
Ability to perform check-in / check-out of hotel guests in a timely and professional manner
Act as the Manager on Duty (MOD) when scheduled.
Specific Responsibilities:
Register guests, issue room keys, provide information on hotel services, local area and room location.
Answer phones in a prompt and courteous manner.
Upsell rooms where possible to maximize hotel revenue.
Be proficient on the use of the Property Management System.
Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn
the brand requirements needed for their position.
Have a good understanding of all of hotel operating procedures.
Accurately process all cash and credit card transactions in accordance with the established procedures.
Administrative responsibilities such as data entry, reporting etc.
Respond appropriately to guest complaints and guest requests and make appropriate service recovery
actions to ensure total guest satisfaction.
Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,
cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
Read and document all events, incidents in the communication log.
Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
Ensure processes are followed to protect the identity, safety and security of the guests and fellow
employees.
Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
Be willing and able to work any shift.
Have complete knowledge of room types and offered rate plans.
Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.
Process cancellations and modifications to reservations.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
Promote teamwork and quality service through daily communications and coordination with other
departments.
Optimum Attributes:
Effective communication skills
Pleasant personality
Good team player
Good listener
Well-groomed and professional appearance
Open with praise and discrete with criticism
Performance Standards:
Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and
goals.

FRONT DESK ASSOCIATE

<h3>Job Description</h3>
Job Description
Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our “Culture Keepers,” employees thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents. 
The Vibrant Life® Assistant is responsible for ensuring safe driving of the community’s van and supervision of the residents during property outings. The Vibrant Life® Assistant will also assist carrying out Vibrant Life® activities within the property, as assigned.
Responsibilities:
<ul>
<li>Operate property vehicle/van safely for daily outings and medical appointments.</li>
<li>Assist with the safe loading of property residents’ on to and off of property vehicle/van.</li>
<li>Follow all state and federal laws when operating the vehicle/van. Comply with standards and processes of vehicle/van inspection and driving.</li>
<li>Act as a member of the Vibrant Life® staff when on outings and within the community.</li>
<li>Participate in daily outings with the residents to include assistance on and off the vehicle/van, supervision of residents, assistance with personal care, and participation in planned activities.</li>
<li>Assist with planned property Vibrant Life® activities and programs within the community between vehicle/van trips.</li>
<li>Responsible for ensuring that the vehicle/van is in proper operational order, registration and insurance information is present and up-to-date. Promptly report all vehicle/van safety, mechanical or maintenance issues to supervisor.</li>
<li>Maintain communication with the property through use of the cell phone. Keep cell phone charged and on during the workday.</li>
<li>Understand that resident safety is paramount. Offer feedback to property staff on ways to improve safety during vehicle/van trips.</li>
<li>Train community staff on the proper loading/unloading of the vehicle/van and wheelchair lift usage.</li>
<li>Per State of California regulations, as a “mandated reporter” you must report all known or suspected incidents of resident abuse of dependent adults or elders.</li>
<li>Provide support to community’s marketing efforts through positive/friendly interaction during all property tours and telephone contact with the public, and as directed by a supervisor.</li>
<li>Communicate any observed or suspected resident change of condition to a supervisor immediately.</li>
<li>Perform day-to-day clerical work connected with the position. </li>
<li>Attend all scheduled in-service classes.</li>
<li>Maintain a safe and secure environment for all staff, residents and guests, following established safety standards.</li>
<li>Encourage teamwork through cooperative interactions with co-workers and other departments.</li>
<li>Support a positive and professional image through actions and dress.</li>
<li>Performs other duties consistent with the position as assigned by the Vibrant Life® Director.</li>
</ul>
Qualifications:
<ul>
<li>Must be at least 18 years of age due to driving requirement and auto carrier’s age restrictions.</li>
<li>High school education. Valid Class of Driver’s License required by state for vehicle/van capacity.</li>
<li>Prefer minimum of two years experience driving a vehicle/van. Prefer experience with elderly and dementia residents.</li>
</ul>
 
Benefits
In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package. 
Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
EEO

Activities Assistant

<h3>Job Description</h3>
Job Description

Driveway Maitre ‘d 
 
About the Chateau: The Chateau Marmont was built as the first deluxe high-rise apartment complex on Sunset Boulevard, opening its doors in February of 1929. Its gothic charm and old-world European flair were inspired by the Chateau Amboise in the Loire Valley, where Leonardo da Vinci was said to have spent his final years. With each passing decade, every Hollywood icon of its generation -- from Greta Garbo and Clark Gable to Marilyn Monroe and James Dean -- has called it home. It has remained the hotel of choice for the entertainment industry, music, fashion and art world ever since. Within its thick, poured concrete walls and among its lush tropical foliage, it is still the favored hideaway of a clientele looking for the utmost in discretion, privacy, and excellent service with all of the warmth, personality and charm of a boutique hotel.
 
 
Department: Front Office/Valet
Reporting directly to: Evening Hotel Manager
&nbsp;
Job Responsibilities:
<ul>
<li>Manage all aspects of the Bell/Valet department including but not limited to scheduling, payroll, reporting, budgets, forecasting, development, recruiting, hiring, terminating, training, coaching and leading.</li>
<li>Recommend and participate in all actions related to staff performance, hiring, discipline and terminations.</li>
<li>Protect guest and hotel assets, including but not limited to, proper use of Flash Parking, damage assessment, tagging and ticketing, payments, and tip pooling process. </li>
<li>Maintain a safe workplace by conducting property walks and surveillance. Monitor traffic and crowd flow at driveway and off-property parking as determined by the demands of the property. </li>
<li>Completes all incident reports for both guests and staff members; conducts post-accident investigation, identifying possible accident causes and hazards. Advises management on safety compliance concerns and preventative actions.</li>
<li>Greet and escort guests to their room; assist with personal items, as necessary or as may be requested.</li>
<li>Help conduct traffic to ensure easy access to and from the garage and keeping Monteel well-managed for our neighbours.</li>
<li>Establish a positive relationship with repeat, VIP and Special Occasion guests while maintaining a professional and attentive manner, resulting in increasing and maintaining loyal and repeat guests.</li>
<li>Ensure proper recognition and preference delivery for all repeat guests, anticipating needs whenever possible and coordinate follow-up with appropriate departments. Identify opportunities for enhancing guest experience for all guests.</li>
<li>Communicate both positive and negative feedback from guests to appropriate departments; assist with problem resolution where appropriate.</li>
<li>Adhere to the Hotel Standard Operating Procedures (as updated).</li>
<li>Other duties may be assigned.</li>
</ul>

Job Requirements:
<ul>
<li>7 + years’ work experience in a luxury hotel. </li>
<li>Must have full availability and the ability to work a flexible schedule to include nights, weekends, and holidays.</li>
<li>Adhere to the Forbes Travel Guide Standards, with specific emphasis on but not limited to Reservation Service, Digital Services, Arrival/Departure, Guest Services One and Two, Guest Service Request, Fitness Facility, Housekeeping Daily Service, Housekeeping Turndown Service, Guest Room, Public Areas, In-Room Dining (as updated). </li>
<li>Adhere to the Employee Handbook (as updated)</li>
<li>Adhere to the Code of Conduct (as updated) and Confidentiality, Non-Solicitation &amp; Intellectual Property Agreement (as updated) </li>
<li>Able to lift, carry, push, and/or pull 40-50 pounds. Ability to kneel, reach overhead, climb, crouch, and bend downwards. Must be able to seize, grasp, turn and hold objects with hands.</li>
</ul>

Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.

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