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<h3>Job Description</h3>
Job DescriptionPrimary Accountability:&nbsp;The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader ensures all Crew Persons are performing their job responsibilities and meeting expectations in all areas of their job description. Essential Functions:&nbsp;The essential functions of the Shift Leader position are denoted below in the following key areas: TOTAL GUEST SATISFACTION&nbsp;Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.&nbsp; 
<ul>
<li>Takes necessary action to ensure all Guest receive “Six Dollar Service”; anticipates and exceeds the Guests needs; handles “special situations” and requests immediately in a positive manner that encourages Guest to return.&nbsp;</li>
<li>Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.&nbsp;</li>
<li>Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service and Cleanliness) standards.&nbsp;</li>
<li>Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC.&nbsp;</li>
<li>Observes employee attitudes; takes appropriate steps to create a friendly atmosphere for employees and Guests.&nbsp;</li>
<li>Suggests to Restaurant Management ways to improve Guest service. </li>
</ul>
TRAINING AND DEVELOPMENT&nbsp;Strives to improve the skills and performance of all Crew Persons. 
<ul>
<li>Effectively trains Crew Persons utilizing the existing training program.&nbsp;</li>
<li>Provides regular performance feedback to motivate and improve the performance of all Crew Persons.&nbsp;</li>
<li>Provides direction and supervision for Crew Persons to maintain high productivity and high crew morale.&nbsp;</li>
<li>Communicates employee work performance to the General Manager and appropriately addresses performance issues; maintains proper documentation of all disciplinary situations.&nbsp;</li>
<li>Makes an on-going effort to improve personal performance level. </li>
</ul>
SUPPORTS BUSINESS OBJECTIVES Supports efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. 
<ul>
<li>Makes sound business decisions quickly to ensure Guests receive service beyond their expectations.&nbsp;</li>
<li>Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.&nbsp;</li>
<li>Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management.&nbsp;</li>
<li>Supports the goals, decisions and directives of Restaurant Management. </li>
</ul>
POLICIES &amp; STANDARDS Complies with all Carl’s Jr. policies and procedures regarding business and personnel practices. 
<ul>
<li>Complies with and models all company policies standards, procedures and guidelines; enforces all in a fair and consistent manner.&nbsp;</li>
<li>Holds employees and self accountable for the methods and processes used to achieve results.&nbsp;</li>
<li>Role models and sets a positive example for the entire team in all aspects of business and personnel practices. </li>
</ul>
CARL’S JR. SHARED VALUES&nbsp;Models and encourages Carl’s Jr. shared values.&nbsp; 
<ul>
<li>Is completely focused on and driven by the Guest.&nbsp;</li>
<li>Is of high personal integrity and treats all employees with honesty, respect and dignity.&nbsp;</li>
<li>Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down and across the organization.&nbsp;</li>
<li>Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance. </li>
</ul>
Requirements:&nbsp; EDUCATION&nbsp;High school diploma or equivalent. Good verbal and written communication skills; is capable of communicating effectively with General Manager, customers and co-workers; bi-lingual skills a plus. EXPERIENCE&nbsp;Must have successfully completed the entire Crew Person Training Program requirements. Must be a minimum of 18 years of age. TRANSPORTATION &amp; INSURANCE&nbsp;Must have reliable personal transportation, a valid driver’s license and proof of insurance.&nbsp; ACCESSIBILITY&nbsp;&nbsp;Must have a telephone or other reliable method of communicating with the restaurant. Maintains an open door policy.&nbsp; HOURS&nbsp;Must be able and willing to work flexible hours including opening and closing shifts. Skills &amp; Abilities:&nbsp;Demonstrates and/or possesses the following:&nbsp; 
<ul>
<li>Basic knowledge of computers.</li>
<li>Organizational, planning and time management skills.&nbsp;</li>
<li>Team building skills.</li>
<li>Problem solving skills.&nbsp;</li>
<li>Ability to troubleshoot cash handling problems; good mathematics skills.&nbsp;</li>
<li>Excellence in performing the duties of all work stations and in completing assigned tasks and duties.&nbsp;</li>
<li>Ability to look at the restaurant operations (from a customer’s viewpoint).&nbsp;</li>
<li>Ability to take initiative. </li>
</ul>
Physical Abilities:&nbsp;Must be able to:&nbsp; 
<ul>
<li>Stand for long periods of time.&nbsp;</li>
<li>Bend and stoop.&nbsp;</li>
<li>Work around heat.&nbsp;</li>
<li>Work around others in close quarters.&nbsp;</li>
<li>Move throughout the restaurant and visually observe restaurant operations and employee work performance.&nbsp;</li>
<li>Lift 50 – 75 pounds.&nbsp;</li>
<li>Work with various cleaning products. </li>
</ul>
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Shift Leader

<h3>Job Description</h3>
Job DescriptionPrimary Accountability:&nbsp;The General Manager is ultimately responsible and accountable for all restaurant activities at all times. All activities of the General Manager are expected to be consistent with and supportive of the restaurant’s business plan. The General Manager ensures all employees (GMIT, Shift Leaders, Crew Trainers and Crew Persons) are performing their job responsibilities and meeting expectations in all areas of their job descriptions.&nbsp; Essential Functions: The essential functions of the General Manager position are denoted below in the following key areas:&nbsp; TOTAL GUEST SATISFACTION&nbsp;Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.&nbsp; 
<ul>
<li>Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.&nbsp;</li>
<li>Responds positively and quickly to Guest concerns. Corrects potential problems before they affect Guests.&nbsp;</li>
<li>Hires high quality people who demonstrate and ensure consistent Guest satisfaction.&nbsp;</li>
<li>Ensures all employees are trained, motivated and empowered to deliver total Guest satisfaction. Evaluates each employee’s ability to maintain high levels of Guest satisfaction.&nbsp;</li>
<li>Maintains restaurant at level necessary to meet or exceed the company standards for Six Dollar Service and Quality, Service and Cleanliness (QSC).&nbsp;</li>
<li>Utilizes labor effectively to meet budgets while ensuring high quality of QSC.&nbsp;</li>
</ul>
TRAINING AND DEVELOPMENT&nbsp;Continuously improves the skills, knowledge and morale of all employees.&nbsp; 
<ul>
<li>Treats employees with dignity and respect; creates an environment where the entire team does the same.&nbsp;</li>
<li>Effectively utilizes all Carl’s Jr. training programs from new employee orientation up to and including Management training classes.&nbsp;</li>
<li>Prepares qualified employees for promotion to the next position. Continually develops adequate numbers of Shift Leaders, Crew Trainers and GMIT to meet the objectives of the business plan.&nbsp;</li>
<li>Trains, coaches and provides regular performance feedback (positive and corrective) to motivate and improve the performance of all employees.&nbsp;</li>
<li>Evaluates each employee’s performance based on clearly communicated standards and expectations. Holds employees accountable for performance.&nbsp;</li>
<li>Makes tough decisions regarding all performance related issues in the restaurant; confronts poor performance.&nbsp;</li>
<li>Provides appropriate and effective counseling and/or discipline. Maintains proper documentation for all disciplinary situations.</li>
<li>Communicates team goals and expectations to all employees; coaches employees towards achieving team goals; recognizes and rewards employees who contribute to team goals.&nbsp;</li>
<li>Seeks development and growth opportunities for personal improvement.&nbsp;</li>
<li>Makes a continuous effort to maintain a fun and enjoyable working experience at Carl’s Jr.&nbsp;</li>
</ul>
EFFECTIVE BUSINESS MANAGEMENT&nbsp;Maximizes financial performance and profit.&nbsp; 
<ul>
<li>Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.&nbsp;</li>
<li>Achieves results by planning, communicating, delegating and following up.&nbsp;</li>
<li>Takes calculated business risks to achieve specific results. Makes good business decisions independently.&nbsp;</li>
<li>Meets long and short term employee staffing needs as outlined in the business plan.&nbsp;</li>
<li>Analyzes business performance; initiates appropriate corrective actions when deviations occur from financial expectations. Ultimately responsible for financial results.&nbsp;</li>
<li>Effectively utilizes available systems, procedures, technology and support departments to meet business objectives; takes the initiative to improve existing systems and communicates the results.&nbsp;</li>
<li>Executes company-wide marketing programs; initiates programs on time, correctly and with minimal direction.&nbsp;</li>
<li>Identifies and develops local restaurant marketing strategies to maximize sales.&nbsp;</li>
</ul>
APPROPRIATE AND FAIR BUSINESS PRACTICES&nbsp;Ensures business and personnel practices are within the law and consistent with Carl’s Jr. policies and procedures.&nbsp; 
<ul>
<li>Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.</li>
<li>Holds employees and self accountable for the methods and processes used to achieve results.&nbsp;</li>
<li>Practices equal opportunity employment, non-discrimination and ADA (Americans with Disabilities Act) compliance.&nbsp;</li>
<li>Ensures employee performance reviews are completed and reviewed with the employee on time.&nbsp;</li>
<li>Enforces all labor laws (federal, state and local).&nbsp;</li>
<li>Follows procedures to maintain the safety and security of all employees, Guests and company assets (building, cash, equipment, supplies).&nbsp;</li>
<li>Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.</li>
</ul>
CARL’S JR. SHARED VALUES&nbsp;Models and encourages Carl’s Jr. shared values.&nbsp; 
<ul>
<li>Is completely focused on and driven by the Guest.&nbsp;</li>
<li>Minimizes bureaucracy and is willing to take risks.&nbsp;</li>
<li>Is of high personal integrity and treats all employees with honesty, respect and dignity.&nbsp;</li>
<li>Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down and across the organization.&nbsp;</li>
<li>Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.&nbsp;</li>
</ul>
Requirements:&nbsp; EDUCATION&nbsp;High school diploma or equivalent. College Degree preferable. Good verbal and written communication skills; is capable of communicating effectively with upper management, Guests and all employees; bi-lingual skills a plus.&nbsp; EXPERIENCE&nbsp;3 – 5 years in management positions (preferably restaurant experience including full-service, fast food or convenience). Must be a minimum of 21 years of age.&nbsp; LICENSE &amp; INSURANCE&nbsp;Must have reliable personal transportation, a valid driver’s license and proof of insurance.&nbsp; ACCESSIBILITY&nbsp;Must have a telephone or other reliable method of communicating with all employees. Must be accessible 24 hours a day, 7 days a week. Maintains an open door policy.&nbsp; HOURS&nbsp;Able to work a standard 47 1⁄2 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours designated (scheduled) by the District Manager.&nbsp; Skills &amp; Abilities: Demonstrates and/or possesses the following: i Basic knowledge of computers.&nbsp; 
<ul>
<li>Financial/analytical aptitude including planning, budgeting, scheduling and P &amp; L management.&nbsp;</li>
<li>Ability to get results through others.&nbsp;</li>
<li>Organizational, planning and time management skills.&nbsp;</li>
<li>Team building skills.&nbsp;</li>
<li>Problem solving skills.&nbsp;</li>
<li>Investigative skills.&nbsp;</li>
</ul>
Physical Abilities:&nbsp;Must be able to:&nbsp; 
<ul>
<li>Work long hours.&nbsp;</li>
<li>Stand for long periods of time.&nbsp;</li>
<li>Bend and stoop.&nbsp;</li>
<li>Work around heat.&nbsp;</li>
<li>Work around others in close quarters.&nbsp;</li>
<li>Move throughout the restaurant and visually observe restaurant operations and employee work performance.&nbsp;</li>
<li>Lift 50 – 75 pounds.&nbsp;</li>
<li>Work with various cleaning products. </li>
</ul>

General Manager

<h3>Job Description</h3>
Job Description
The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant.&nbsp;
 ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to the following:&nbsp;
<ul>
<li>Ensures that restaurants are clean and well maintained, that all company procedures are followed and all standards for food quality, cleanliness, sanitation and customer service are met.&nbsp;</li>
<li>Must be able to control cost at budgeted levels as it relates to cash handling, food products, labor, paper supplies, energy consumption, etc.&nbsp;</li>
<li>Responsible for cash register setup and shift change.&nbsp;</li>
<li>Managing the shift, supervising team members, directing, communicating while maintaining customer service awareness.&nbsp;</li>
<li>When requested, Shift Manager may train new and existing team members in job stations.&nbsp;</li>
<li>Must be able to complete required shift management administrative duties.&nbsp;</li>
<li>Responsible for placing of product orders, posting of sale readings and shift awareness walk thru.&nbsp;</li>
<li>Shift Managers are expected to observe all safety and security procedures&nbsp;</li>
</ul>
 Qualifications&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.&nbsp; Resolve&nbsp;It is critical that the candidate has a strong desire to make a positive image in people’s lives to pursue excellence and have a passion for the QSR industry.&nbsp; Educations and/or Experience&nbsp;High School or GED; Must be certified to train all functions of each hourly position he/she will supervise. Must be at least 18 years of age. Must be Serv Safe certified.&nbsp; Communication Skills&nbsp;Good oral communication skills: Ability to listen to and understand other points of view before responding; Ability to influence others to gain commitment.&nbsp; Math Ability&nbsp;Basic math skills as it relates to counting change and totaling orders.&nbsp; Reasoning Ability&nbsp;Must be able to exercise sound judgment in considering course of action.&nbsp; Flexibility&nbsp;Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, and rapid change;&nbsp;must be available to work for a minimum of 3 days a week and one full shift i.e. opening, mid, or closing Leadership&nbsp;Understanding of effective practices in dealing with customers, exhibiting a positive and professional appearance, demeanor, and dynamic energy&nbsp; WORK ENVIRONMENT&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Equipment&nbsp;Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive thru communication systems.&nbsp; Environmental Conditions:&nbsp;
<ul>
<li>The employee is subject to inside environmental conditions, protection from weather conditions, but not necessarily from temperature changes.&nbsp;</li>
<li>The employee is subject to both environmental conditions; work activities occur both inside and outside.&nbsp;</li>
<li>The employee is subject to extreme cold temperatures below 32 degrees for periods of time.&nbsp;</li>
<li>The employee is exposed to hazards which includes a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals.&nbsp;</li>
<li>The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation.&nbsp;</li>
</ul>
 PHYSICAL DEMANDS:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.&nbsp; &nbsp;&nbsp;

Shift Manager

<h3>Job Description</h3>
Job Description
Summary: This is a stable Full Time/Part time opportunity! Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES:
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members,
Leadership takes ownership of the customer's SHIPPING and PRINTING needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
QUALIFICATIONS
Enthusiastic and ability to connect with people
High school diploma or GED requiredOutstanding phone skills
Strong verbal and written communication skills
Prompt, reliable, and responsible
Able to lift 40 pounds
Willing and able to work 25 to 30 hours per week (including Saturdays) for a 4 day work week.&nbsp;week
BENEFITS
Advancement Opportunities
Employee Discounts
401KTraining
Uniforms to be provided
ProvidedJob Type: Part-time/Fulltime
Education:High school or equivalent
(Required)Job Type: Full-time
Experience:Computer Skills: 1 year (Preferred)
Retail Sales: 1 year (Preferred)
Education:High school or equivalent (Preferred)

UPS Store center associate

<h3>Job Description</h3>
Job Description
Summary The General Manager will lead the coordination and planning of everyday business operations. The General Manager is a team builder and helps provide support and direction to ensure the operations of the business run smoothly. Duties The General Manager is responsible and accountable for all restaurant activities at all times. The General Manager ensures all restaurant management and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions. In addition, they: 
<ul>
<li>Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities</li>
<li>Communicate to their immediate supervisor when additional training guidance and practice is needed</li>
<li>Ensure that required Ops Walks and Q&amp;A checks to correct areas of opportunity are being completed effectively and</li>
<li>consistently</li>
<li>Ensure that shift schedules are organized for Team Members and monitor/coach attendance, tardiness and time off</li>
<li>Understand how each job responsibility impacts guests, employees, and overall restaurant operations</li>
<li>Ensure their management team &amp; Team Members work together to prepare items on the Dave’s Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements</li>
<li>Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms</li>
<li>Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy</li>
<li>Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy</li>
<li>Are performance-oriented and performance driven; understand performance expectations and are aware of performance</li>
<li>results</li>
<li>Provide direction/supervision/feedback for their management team &amp; Team Members to maintain levels of high</li>
<li>productivity and team morale</li>
<li>Institute and follow advanced cash handling policies and procedures</li>
<li>Hire, train, schedule and oversee the daily tasks of their teams</li>
<li>Manage purchasing, inventory, maintenance and other operational functions</li>
<li>Develop strategies for better workplace efficiency and goal achievement</li>
<li>Focus on building sales and forecasting future performance</li>
<li>Abide and enforce to the rules and direction given by the General Manager</li>
</ul>
 Job Expectations The General Manager is expected to create, execute and follow up on the restaurant’s business plan. In addition, they: 
<ul>
<li>Effectively plan, organize, and implement all daily operational routines and activities with the management team</li>
<li>Ensure all required administrative duties and daily paperwork including required checklists are completed</li>
<li>Ensure and/or opening activities are completed</li>
<li>Establish an environment of trust to ensure honest, open, and direct communication</li>
<li>Role model and set a positive example for the entire team in all aspects of business and personnel practices</li>
<li>Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities</li>
<li>Ensure that they and all the team abide by company policies and directives</li>
<li>Support the goals, decisions, and directives of the immediate supervisor and is not insubordinate</li>
<li>Communicate effectively with their management team &amp; Team Members and to resolve any interpersonal issues as needed</li>
</ul>
Requirements 
<ul>
<li>Current student or high school diploma/GED preferred</li>
<li>Must be at least 21 years old and fluent in English</li>
<li>Previous Assistant General Manager/General Manager experience</li>
<li>Certified in all stations following the DHC Training Program</li>
<li>Current ServSafe Certification</li>
<li>Flexibility to work nights, weekends, and holidays</li>
<li>Ability to stand for long periods of time and work in a fast-paced environment</li>
<li>Positive attitude while conducting any and all duties</li>
<li>Commitment to guest satisfaction</li>
<li>Effective communicator with co-workers and the restaurant management team</li>
</ul>
 Transportation &amp; Accessibility
<ul>
<li>Must have reliable transportation to work, a driver’s license and proof of insurance</li>
<li>Must have telephone or other reliable method of communicating with supervisor and co-workers</li>
</ul>
 Hours 
<ul>
<li>Must be able and willing to work flexible hours including opening and closing shifts</li>
<li>This includes working weekends/nights and holidays whenever necessary</li>
</ul>
 Skills &amp; Abilities 
<ul>
<li>Ability to delegate tasks</li>
<li>Excellent time management, organizational and planning skills</li>
<li>Strong people/guest service skills</li>
<li>Strong attention to detail and ability to multitask</li>
<li>Confident, proactive and willing to take on challenges</li>
<li>Ability to look at the restaurant operations from a guest’s point of view</li>
<li>Ability to take initiative and solve problems</li>
<li>Able to stand for long periods of time</li>
<li>Able to bend and stoop</li>
<li>Able to work around heat</li>
<li>Able to work around others in close quarters</li>
<li>Able to lift 50-75 lbs. comfortably</li>
</ul>
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