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<h3>Job Description</h3>
Job Description
Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family!
For more than 50+ years Crestwood has been committed to creating innovative recovery programs and developing compassionate communities that support each client in their journey. Our model of care focuses on a personal and self-directed process that empowers the people we serve and helps them to develop the skills to thrive!
Title: Peer Support Specialist 
Job Duties: Peer Support Specialists are people in a peer-designated role providing direct services with a personal experience of recovery from mental health, substance use, or trauma conditions. A Peer Support Specialist has received specialized training and supervision to guide and support others who are experiencing similar mental health, substance use, or trauma issues toward increased wellness. In addition to their personal commitment to their maintained recovery, the successful candidate has taken the 80-hour Peer Support learning training (or equivalent) to work in mutuality with others and is willing to share what they learned about recovery in an inspirational way.
Schedule:
<ul>
<li>Full-Time: AM, PM, &amp; NOC</li>
</ul>
Qualifications: 
<ul>
<li>Minimum of a high school diploma/GED.</li>
<li>A valid California driver's license is preferred.</li>
<li>A mental health/SUD lived experience.</li>
<li>80-hour Peer Support Learning or equivalent – successfully completed within 90 days of hire or has taken the training within 2 years of hire.</li>
<li>Has current techniques of behavioral intervention training within six (6) months of hire.</li>
</ul>
Crestwood Offers Comprehensive Benefits Packages to Full-Time Employees Including:
<ul>
<li>Medical, Dental, and Vision Coverage</li>
<li>Life Insurance</li>
<li>Vacation</li>
<li>Paid Sick Leave</li>
<li>Sick Leave Buy Back</li>
<li>401(k) Retirement</li>
<li>Scholarship Program</li>
<li>Qualifying Supervision for BBS Associates</li>
<li>Competitive Pay</li>
<li>Paid Holidays</li>
<li>Service Awards</li>
<li>Jury Duty Pay</li>
</ul>
About the Campus: Our Crestwood San Francisco's newest Crisis Stabilization Unit is a 16-bed facility located in the heart of the Tenderloin district. We are committed to stepping up as a premier provider and making a meaningful impact in this underserved community. This marks a significant milestone for Crestwood, as it's our first intercity crisis program—one designed to address urgent needs in a densely urban setting.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The salary range listed below represents the minimum and maximum base pay per hour at the time of posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to candidate's skills, experience, licensure, and program acuity. Pay Range:$23.50—$26.50 USD
It's About Growth! Our employees are our most valuable assets.
Did you know that at Crestwood you can gain experience at one of California's leading behavioral health service providers? We deliver industry leading education and training that allows our team members to succeed and continue to grow their careers with Crestwood. 
Check out our Career Page to learn more about being a part the Crestwood Family and the benefits available. <a href="https://workatcrestwood.com/" target="_blank">https://workatcrestwood.com/</a>
Crestwood is proud to be an Equal Opportunity Employer that is committed to inclusion, equity and diversity. We embrace all differences and are fully committed to fostering a sense of belonging for everyone. We also take affirmative action to offer employment and advancement opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you need assistance and/or a reasonable accommodation due to ability during the application or recruiting process, please talk with your hiring contact/recruiter or send a request to <a href="mailto:HR@CBHI.net" target="_blank">HR@CBHI.net</a>.
Employment is contingent upon successful completion of a background investigation including criminal history and identity check. 
Pursuant to the California Consumer Privacy Act (CCPA), please review this link to provide information on how we collect and use your data. 
Crestwood is required to participate in the E-Verify program. To learn more, please see: E-Verify Participation, Right to Work notices, or visit <a href="http://www.e-verify.gov" target="_blank">www.e-verify.gov</a>.
Company DescriptionCrestwood promotes wellness and recovery by providing quality and cost effective programs in a socially responsible manner, and works with families and communities to reduce the stigma associated with mental illness. Crestwood’s values – family, compassion, commitment, enthusiasm, flexibility and character – drive the work that we do every day at all of our facilities. Our staff members embody these values and they serve as the foundation of the programs and services we provide. Helios Healthcare LLC is a company affiliated with Crestwood. 
<h3>Company Description</h3>
Crestwood promotes wellness and recovery by providing quality and cost effective programs in a socially responsible manner, and works with families and communities to reduce the stigma associated with mental illness.\r\n\r\nCrestwood’s values – family, compassion, commitment, enthusiasm, flexibility and character – drive the work that we do every day at all of our facilities. Our staff members embody these values and they serve as the foundation of the programs and services we provide.\r\n\r\nHelios Healthcare LLC is a company affiliated with Crestwood.

Peer Support Specialist

<h3>Job Description</h3>
Job Description
The Little Gym of Milpitas is seeking a part-time Lead Instructor who loves kids, is full of energy, and is passionate about making a positive impact on families in their community. As a Lead Instructor, you’ll help us deliver on our promise of "Serious Fun" with a focus on health and safety. If you think you'd be a great fit for our fun and fast-paced environment, keep reading!
What We Expect from You:
<ul>
<li>Introduce kids to the serious fun of education and play within The Little Gym's unique learning environment.</li>
<li>Teach exciting classes based on our proven curriculum and teaching method (don’t worry, we’ll train you!).</li>
<li>Assist the Gym Director in overseeing gym curriculum and programs, train team members, and ensure all instructors are well-prepared to effectively fulfill their roles in every program. Lead the training of new hires and ongoing staff development.</li>
<li>Deliver outstanding customer service and create a warm, fun environment for both children and parents. We treat our members like family!</li>
<li>Be physically capable of running, tumbling, and lifting/spotting children in basic tumbling and gymnastics skills.</li>
<li>Be able to project your voice and command the attention of a room with 20-30 people.</li>
</ul>
You’d Fit in Here If:
<ul>
<li>You have a cheerful and positive attitude and love celebrating kids' successes. Kids love being around you!</li>
<li>An associate’s or bachelor’s degree, or active enrollment in either program, is required.</li>
<li>Prior experience in gymnastics is a must.</li>
<li>You have prior experience in coaching or teaching children</li>
<li>You are comfortable mentoring and training team members.</li>
<li>You have excellent communication skills with children of all ages and their parents.</li>
<li>You love to have fun, but you know when to buckle down and get serious work done.</li>
<li>You have a stellar work ethic and a strong eagerness to learn. You are committed to maintaining the cleanliness and safety of the facility</li>
</ul>
Company DescriptionThe Little Gym is the world’s premier enrichment and physical development center for kids ages 4 months to 12 years. With over 400 locations worldwide, you’ll be joining a global family dedicated to the growth and development of children around the world. At The Little Gym of Milpitas, there are plenty of opportunities to grow as we expand our team. Starting in an entry-level role, you’ll have real potential to advance into leadership or specialized positions as we continue to grow. 
<h3>Company Description</h3>
The Little Gym is the world’s premier enrichment and physical development center for kids ages 4 months to 12 years. With over 400 locations worldwide, you’ll be joining a global family dedicated to the growth and development of children around the world. At The Little Gym of Milpitas, there are plenty of opportunities to grow as we expand our team. Starting in an entry-level role, you’ll have real potential to advance into leadership or specialized positions as we continue to grow.

Lead Gymnastics Instructor for Kids

<h3>Job Description</h3>
Get Set for the 2025-2026 School Year! Start the 2025–2026 school year strong. We're hiring now! Zen Educate is looking for Para Educators. If you're passionate about supporting students with special needs and want a full-time role where you can make a real impact, this could be your next step. Don’t wait, connect with a recruiter today and see how we can help you find the perfect role.
As a Special Education Paraprofessional, you'll work closely with licensed teachers to support K–12 students with special needs in the classroom. Your role will focus on helping students succeed academically, socially, and emotionally by providing one-on-one and small group assistance tailored to their IEP goals. 
Responsibilities - Assisting licensed staff in the classroom - Aid students in meeting their individualized education plan (IEP) - Maintain a classroom environment that is conducive to learning - Work with individuals and/or small groups when activities and assignments are presented - Provides support for students in crisis - Utilize a variety of learning methods to enhance the student's learning experiences and support them as needed Required Qualifications - High school diploma obtained in the United States - 6+ months experience supporting people with special needs (in any capacity), ideally child-focused experience - Applicants must have professional proficiency in English - US Work Authorization - Zen Educate cannot provide sponsorship for an employment visa or relocation assistance at this time. Preferred Qualifications - Experience working in special education, particularly with moderate to severe behaviors - Experience with personal care tasks, like diapering and toileting - Experience handling unexpected behaviour, such as hitting and biting - Associate's degree or higher (obtained in the US or US equivalency check completed) - Certification in CPR and First Aid
Salary Pay: $21 - $27 per hour, paid weekly. Schedule: Monday to Friday, within hours of 7:30 am - 3:00/4:30 pm (no weekend work). Benefits: - Join our training sessions and professional development opportunities to stay updated on the latest in special education and behavioral support. - Paid weekly - 401K (certain eligibility criteria) - Long-term employment opportunities within the District 
About Zen Zen Educate partners with public and charter schools across various school districts to build stronger school communities. Our team is committed to supporting educators with personalized job matches and ongoing mentorship at every step. 
Why Zen Working with Zen Educate means more than just finding a job — it’s about building a career. We help you find roles that fit your experience today while preparing you for even greater opportunities tomorrow. 
 Ref: SD-none-TA-September2025-115

Special Education Aide - Immediate Start

<h3>Job Description</h3>
Start the School Year Strong! - Now hiring for the 2025–2026 school year. Start the 2025–2026 school year strong. We're hiring now! Zen Educate is looking for Para Educators. If you're passionate about supporting students with special needs and want a full-time role where you can make a real impact, this could be your next step. Don’t wait, connect with a recruiter today and see how we can help you find the perfect role.
As a Special Education Instructional Assistant, you'll work closely with licensed teachers to support K–12 students with special needs in the classroom. Your role will focus on helping students succeed academically, socially, and emotionally by providing one-on-one and small group assistance tailored to their IEP goals. 
Key Responsibilities - Behavioral Support: Implement and manage behavioral intervention plans (BIPs), provide positive reinforcement, and use de-escalation techniques as necessary. - Individualized Support: Provide personalized support to special education students, tailoring materials and strategies to their unique learning and behavioral needs. - Classroom Assistance: Assist teachers in managing classroom behaviors, fostering a positive and inclusive environment, and encouraging student participation. - Data Collection: Record and maintain detailed data on student progress, behaviors, and interventions to support the special education team. - Communication: Build and maintain effective communication with teachers, parents, and school staff to ensure cohesive and consistent support for students. Required Qualifications - High school diploma obtained in the United States - 6+ months experience supporting people with special needs (in any capacity), ideally child-focused experience - Applicants must have professional proficiency in English - US Work Authorization - Zen Educate cannot provide sponsorship for an employment visa or relocation assistance at this time. Preferred Qualifications - Experience working in special education, particularly with moderate to severe behaviors - Experience with personal care tasks, like diapering and toileting - Experience handling unexpected behaviour, such as hitting and biting - Associate's degree or higher (obtained in the US or US equivalency check completed) - Certification in CPR and First Aid 
Salary Pay: $21 - $27 per hour, paid weekly. Schedule: Monday to Friday, within hours of 7:30 am - 3:00/4:30 pm (no weekend work). Benefits: - Join our training sessions and professional development opportunities to stay updated on the latest in special education and behavioral support. - Paid weekly - 401K (certain eligibility criteria) - Long-term employment opportunities within the District 
About Zen Zen Educate is tackling the educator shortage by helping schools connect with passionate teaching assistants and paraprofessionals. We’re proud to support both schools and staff by creating smart, fast matches that benefit students and communities alike. 
Why Zen We make it easy to find your next opportunity. Zen Educate removes the stress from the job hunt with a simple, transparent process designed to connect you with the right schools quickly and efficiently. 
 Ref: SD-none-TA-September2025-182

Instructional Assistant - Immediate Start

<h3>Job Description</h3>
Limited Positions - Now hiring for the 2025–2026 school year. Your Opportunity to Make a Difference and Inspire Starts Now. We’re hiring paraprofessionals and classroom support staff for immediate hire to work with students who need specialized support. These roles are focused on SPED classrooms and are ideal for those looking to grow their skills and make a meaningful impact all year long. Ready to get started? Connect with a recruiter today to feel the difference you can make.
Our Teacher Aides are fundamental to a smoothly running classroom, providing practical support that allows teachers to focus on instruction, while also offering encouragement and guidance to students throughout the school day.
Responsibilities: -Assisting the classroom teacher -Work with individual and (or) small groups of students to reinforce instructed material -Assist in compiling classroom communications -Maintain a classroom environment that is conducive to learning and a safe learning environment -Utilize a variety of learning methods to enhance the student learning experiences and support them as needed -Support with personal care or hygiene as needed, including toileting Qualifications: -High School Diploma or equivalent -Experience working with children with Special Educational needs -Experience working with personal care -US Work Authorization. Zen Educate cannot provide sponsorship for an employment visa or relocation assistance at this time. -Applicants must have professional proficiency in English Preferred Qualifications: -Past work experience in a school CPI Training 
Salary Pay: $22 - $25 per hour, paid weekly. Schedule: Monday to Friday, within hours of 7:30 am - 3:00/4:30 pm (no weekend work). Benefits: - Weekly pay - Paid Sick Leave - 401K (certain eligibility criteria) 
About Zen Zen Educate is an ethical, technology-powered platform dedicated to solving school staffing challenges by directly matching talented education professionals with rewarding roles across the United States.
Why Zen Zen Educate makes finding your perfect role in education easier! We are a company dedicated to matching you to your ideal education position based on your preferences and getting you into a school you love! We pride ourselves on providing continuous, personalized support throughout your application process. We're here to help solve the educator shortage while helping great professionals like you thrive in rewarding roles.
 Ref: IE-NHQ-TA-September2025-103

Teacher Aide - Immediate Start

<h3>Job Description</h3>
Start the School Year Strong! - Now hiring for the 2025–2026 school year. Start the 2025–2026 school year strong. We're hiring now! Zen Educate is looking for Para Educators. If you're passionate about supporting students with special needs and want a full-time role where you can make a real impact, this could be your next step. Don’t wait, connect with a recruiter today and see how we can help you find the perfect role.
In this essential Teacher Aide position, you will be a key support figure in the classroom, assisting with instructional preparation, student supervision during various activities, and contributing to overall classroom management.
Key Responsibilities: -Behavioral Support: Implement Behavior Intervention Plans (BIPs) or Individualized Education Plan (IEPs) -Individualized Support: Provide one-on-one or small group support using positive reinforcement and de-escalation strategies to promote self-regulation, social-emotional -skills, and engagement. -Classroom Assistance: Collaborate with teachers to maintain a positive, inclusive learning environment and encourage student participation. -Communication: Work closely with teachers, parents, and staff to ensure consistent and effective support for students. -Personal Care: Support with personal care or hygiene as needed, including toileting, feeding, and dressing. Required Qualifications/Experience: -High School Diploma -Experience supporting individuals with Special Educational Needs -Excellent communication and interpersonal skills -Ability to stay calm and patient in challenging situations -English proficiency -U.S. work authorization (Zen Educate cannot provide sponsorship for an employment visa or relocation assistance at this time) -Candidates must be 18 years or older to apply Preferred Qualifications: -Experience in Special Education, particularly with moderate to severe behaviors, ABA Therapy, Behaviour Technician Experience or AAC Devices -Knowledge of behavioral intervention strategies -CPR and First Aid -CPI or Pro Act Training 
Salary Pay: $20 - $23 per hour, paid weekly. Schedule: Monday to Friday, within hours of 7:30 am - 3:00/4:30 pm (no weekend work). Benefits: - Weekly pay - Paid Sick Leave - 401K (certain eligibility criteria) -Join our training sessions and professional development opportunities to stay updated on the latest in special education and behavioral support.
About Zen Zen Educate is redefining how educators find their next role. Our platform streamlines the job search process, making it faster and easier for you to find opportunities that align with your skills, goals, and values — all with personalized support. 
Why Zen Receive Dedicated Support When You Need It: While our platform empowers independence, Zen Educate’s friendly team is always here to provide guidance and assistance throughout your journey.
 Ref: LA-S-TA-September2025-103

<h3>Job Description</h3>
Limited Positions - Now hiring for the 2025–2026 school year. Start the 2025–2026 school year strong. We're hiring now! Zen Educate is looking for Para Educators. You'll grow your skills, gain meaningful experience, and work where your support matters every day. Don’t wait, connect with a recruiter today and see how we can help you find the perfect role.
Become a Teaching Assistant and play a key role in student development, assisting with the delivery of educational programs, guiding students through activities, and helping to monitor their progress and engagement.
Key Responsibilities: -Behavioral Support: Implement Behavior Intervention Plans (BIPs) or Individualized Education Plan (IEPs) -Individualized Support: Provide one-on-one or small group support using positive reinforcement and de-escalation strategies to promote self-regulation, social-emotional -skills, and engagement. -Classroom Assistance: Collaborate with teachers to maintain a positive, inclusive learning environment and encourage student participation. -Communication: Work closely with teachers, parents, and staff to ensure consistent and effective support for students. -Personal Care: Support with personal care or hygiene as needed, including toileting, feeding, and dressing. Required Qualifications/Experience: -High School Diploma -Experience supporting individuals with Special Educational Needs -Excellent communication and interpersonal skills -Ability to stay calm and patient in challenging situations -English proficiency -U.S. work authorization (Zen Educate cannot provide sponsorship for an employment visa or relocation assistance at this time) -Candidates must be 18 years or older to apply Preferred Qualifications: -Experience in Special Education, particularly with moderate to severe behaviors, ABA Therapy, Behaviour Technician Experience or AAC Devices -Knowledge of behavioral intervention strategies -CPR and First Aid -CPI or Pro Act Training 
Salary Pay: $20 - $23 per hour, paid weekly. Schedule: Monday to Friday, within hours of 7:30 am - 3:00/4:30 pm (no weekend work). Benefits: - Weekly pay - Paid Sick Leave - 401K (certain eligibility criteria) -Join our training sessions and professional development opportunities to stay updated on the latest in special education and behavioral support.
About Zen Zen Educate partners with public and charter schools across various school districts to build stronger school communities. Our team is committed to supporting educators with personalized job matches and ongoing mentorship at every step. 
Why Zen Enjoy a Hassle-Free Path to Your Next Role: Zen Educate is designed with you in mind, offering a modern, efficient, and rewarding way to find fulfilling work in education.
 Ref: LA-S-TA-September2025-105

Teaching Assistant - Immediate Start

<h3>Job Description</h3>
Job DescriptionAre you interested in working as a Substitute Teacher at Guidepost Montessori? We are always looking to add flexible substitute guides to our on-call list!This position will support multiple mixed-age Montessori classrooms. No formal Montessori training is needed to apply. We will provide training as part of your orientation and on-boarding.
Pay is $17-21/hr
This is an on-call position where we will reach out to you as-needed to provide coverage when full-time teachers are out sick or on vacation. 
The Substitute Teacher role is a great opportunity to get your foot in the door at Guidepost Montessori. Many of our substitutes ultimately transition into full-time Assistant Teachers with us when new openings become available. If you love children and have been looking for the right opportunity to join our school community, apply below! 
Hours for the position and days worked vary based on the needs of the school.
Minimum Qualifications:
<ul>
<li>Negative TB test within last 12 months</li>
<li>Strong interpersonal skills</li>
<li>Have a valid state background check</li>
<li>Warm and friendly demeanor </li>
<li>Preferred if you have ECE units or have recent teaching experience with children 0-6</li>
</ul>
About Us
Guidepost Montessori is a community of trained educators who are driven by a deep desire to bring about widespread change in education today. To meet the needs of today's students and to bring about true progress in the world around us, we need an education model that fosters independence and develops competent, capable, action-oriented thinkers and change agents. To that end, we are committed to dramatically increasing the amount of high-fidelity, authentic Montessori programs, not only in the U.S., but around the globe!
If you love children and have been looking for the right opportunity to grow, join our school community by applying below!
Guidepost Global Education and Guidepost Montessori are committed to a policy of Equal Employment Opportunity (EEO). We will not discriminate on the basis of age, sex, race, color, creed, religion, ethnicity, sexual orientation, gender identity, gender expression, national origin, alienage or citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under applicable federal, state or local laws, regulations or ordinances. Our leadership is dedicated to ensuring the fulfillment of this policy. When requested, we are committed to reasonably accommodate employees and applicants with disabilities or special needs that may require an accommodation.

Preschool Substitute Teacher

<h3>Job Description</h3>
Job DescriptionRESIDENT ADVISOR
Class Code: 0001 Salary Range: $21.00
FLSA Status: Non-Exempt Level: Entry
CLASSIFICATION PURPOSE
Performs a variety of administrative and client-centered wellness and safety activities at an assigned interim and family housing sites.
 
ALLOCATION STANDARDS
Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations.
 
ESSENTIAL JOB DUTIES
<ul>
<li>Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs.</li>
<li>Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements.</li>
<li>Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports.</li>
<li>Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility.</li>
<li>Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods.</li>
<li>Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns.</li>
<li>Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment.</li>
<li>Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements.</li>
<li>Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures.</li>
<li>Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities.</li>
<li>Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations.</li>
</ul>
 
KNOWLEDGE, SKILLS, AND ABILITIES
<ul>
<li>Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life.</li>
<li>Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others.</li>
<li>Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters.</li>
<li>Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding.</li>
<li>Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations.</li>
<li>Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures.</li>
<li>Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention.</li>
<li>Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion.</li>
<li>Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements.</li>
<li>Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions.</li>
<li>Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff.</li>
<li>Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents.</li>
<li>Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners.</li>
</ul>
 
Essential Physical Characteristics
The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.
 
<ul>
<li>Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds.</li>
<li>Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting.</li>
</ul>
 
Workplace Hazard Exposure
The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification.
<ul>
<li>Exposure to potential physical and verbal attacks by clients</li>
<li>Death threats</li>
<li>Exposure to controlled substances and paraphernalia</li>
<li>Exposure to fumes from controlled substances</li>
<li>Exposure to smoke from cigarettes</li>
<li>Exposure to communicable diseases, such as tuberculosis, scabies, lice</li>
<li>Exposure to clients using weapons, such as knives and guns</li>
<li>Exposure to bed bugs</li>
<li>Exposure to the sun and heat</li>
<li>Exposure to vicarious trauma</li>
<li>Exposure to vehicle traffic conditions</li>
<li>Exposure to bodily fluids (urine, blood, saliva, and fecal matter)</li>
<li>Exposure to dog bites</li>
</ul>
 
EDUCATION, TRAINING AND EXPERIENCE
No experience required.
All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services’ housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date.
 
HIRING ASSESSMENTS
The hiring process for this classification will consist of two parts. Part I: online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass/fail basis. Part II: oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list.
 
PREEMPLOYMENT BACKGROUND CHECK
Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

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