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<h3>Job Description</h3>
Job DescriptionWho We Are
Baton is Ryder's in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics. With $10B in freight under management, our technology reaches every part of the U.S. economy.
We design and ship category-defining software that enables Ryder and its 50,000+ customers—including some of the world's most well-known brands—to plan and execute freight intelligently, efficiently, and cost-effectively. Our work includes everything from customer-facing software to the data platform that will power the next era of innovation at Ryder.
Baton's mission: enable supply chain on autopilot.
Ryder acquired Baton in 2022 to power its next wave of digital products. We operate at startup speed, with Fortune 500 reach. If you have a passion for solving complex problems and creating impact for the engine of the American economy, you'll love it here.
Role: Senior Manager, Technical Support Engineering
Location: Hayes Valley, San Francisco, CA
Basic Job Details
Job Type: Full Time Work Model: Hybrid Remote Days: Monday &amp; Friday Office Days: Tuesday, Wednesday, Thursday
Job Description
We're looking for our first Technical Support Leader to own the vision, strategy, and execution of Baton's Production Support function, ensuring platform reliability, operational excellence, and exceptional customer experiences as we scale. You'll lead and grow a team of Production Support Engineers, and establish Baton's technical support function as a strategic partner to Engineering, Product, and Customer Success. This role blends strategic execution, people leadership, and operational rigor. This is ideal for someone who thrives in ambiguity, enjoys building from 0-1, and cares deeply about reliability, customers, and engineering velocity.
Responsibilities
<ul>
<li>Leadership &amp; Team Development:
<ul>
<li>Lead and mentor a high-performing Production Support Engineering team, fostering a culture of ownership, empathy, and continuous improvements</li>
<li>Build and execute hiring, onboarding, and career development plans, establishing clear pathways for growth</li>
<li>Create structured onboarding programs to accelerate context-building on Baton's products, tech stack, and business logic</li>
<li>Foster deep integration between PSE and core engineering teams, breaking down silos and enabling knowledge sharing</li>
</ul>
</li>
<li>Operational Excellence:
<ul>
<li>Design and implement comprehensive runbooks, processes, and operational documentation</li>
<li>Establish and manage SLAs and key metrics (uptime, response time, resolution time, CSAT), driving continuous improvement through data</li>
<li>Own customer and operator communication during incidents, ensuring clear, timely, and empathetic updates during outages and degradations</li>
<li>Leverage customer insights, telemetry, and support trends to proactively detect issues, automate solutions, and advance support tooling</li>
<li>Partner with Engineering to validate new features, run bug bashes, create E2E/integration tests in response to incidents, and support pre-onboarding QA for customer migrations</li>
</ul>
</li>
<li>Strategic Initiatives:
<ul>
<li>Define the team's charter, transforming Production Support towards a hybrid Site Reliability Engineering (SRE) / Technical Solutions Engineering model</li>
<li>Partner with Engineering and Product leadership to influence platform reliability, observability tooling, and self-service capabilities—ensuring Baton's infrastructure can scale to support Ryder's 50K+ customers</li>
<li>Define and execute a roadmap toward 24x7 coverage, reducing external help desk dependencies as the business scales</li>
<li>Establish processes for the PSE team to take on customer-specific technical solutions, configuration changes, and lightweight operational fixes—protecting engineering bandwidth for strategic roadmap work</li>
<li>Champion exceptional customer experiences: Use incident trends and customer feedback to drive platform improvements that prevent future issues and increase customer satisfaction</li>
</ul>
</li>
</ul>
Minimum Qualifications
<ul>
<li>7+ years of experience in technical support, DevOps, or Site Reliability Engineering</li>
<li>5+ years of experience managing and scaling production support teams in high-growth B2B SaaS</li>
<li>Strong technical background with deep understanding of cloud infrastructure, CI/CD, containerization (Kubernetes, Docker), and observability tools</li>
<li>Hands-on experience with monitoring and alerting systems (Prometheus, Grafana, Sentry, DataDog, etc.)</li>
<li>Track record of building 0-to-1 support functions where you owned both the "what" and the "how"</li>
<li>Strong program management skills to lead cross-functional initiatives and drive projects to completion</li>
<li>Proven ability to operate independently in ambiguous environments, defining strategy and executing without extensive guidance from leadership</li>
<li>Experience operating in enterprise or high-scale B2B SaaS environments where reliability, compliance, and customer SLAs are non-negotiable</li>
<li>Comfort navigating large, matrixed organizations (experience working across multiple teams, getting alignment, and influencing without authority)</li>
<li>Deep empathy for customers, with commitment to delivering exceptional support experiences even under pressure</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in logistics, supply chain, or freight technology</li>
<li>Background in QA or test automation</li>
<li>Previous experience building or managing 24x7 support operations</li>
<li>Experience transitioning support teams toward SRE or Technical Solutions Engineering models</li>
<li>Front-end experience (React, TypeScript) for handling lightweight UI fixes</li>
<li>Experience in Fortune 500 or large enterprise tech organizations, particularly in roles requiring cross-functional alignment and executive communication</li>
<li>Fluent in Spanish</li>
</ul>
The Perks
<ul>
<li>Competitive Base Salary + Cash Bonus Structure</li>
<li>Annual Company Bonus + Long Term Incentive Plan</li>
<li>401k with Matching</li>
<li>Hybrid Work Schedule</li>
<li>Hyper-Stable, publicly traded Enterprise</li>
<li>Medical, Dental, and Vision Health Coverage</li>
<li>Employee Stock Purchase Program (15% discount to market value)</li>
<li>Collaborative, Fun, and Tech Forward office in Hayes Valley, San Francisco, CA</li>
</ul>
Compensation Range: The annual base salary range for this position is $150,000 - $200,000*. Compensation will vary based on factors including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Baton's full-time employees are eligible for an annual performance bonus.
Why You Should Join
<ul>
<li>Have an immediate impact:
<ul>
<li>With Ryder's existing customer base of 50,000+ companies and an internal headcount of 43,000, the scale and impact of our products will be large and far-reaching, from day one.</li>
</ul>
</li>
<li>Opportunity to grow and lead in a Fortune 500 company:
<ul>
<li>You'll get to work in a rapidly growing, startup-like environment while having the stability and backing of Ryder and its full executive team.</li>
</ul>
</li>
<li>Creative, fast-paced environment to solve impactful problems in Supply Chain:
<ul>
<li>We're going to design completely new tools for an industry that hasn't been rethought in decades. And to do this, we need people who think differently.</li>
</ul>
</li>
</ul>

Senior Manager, Technical Support Engineering

<h3>Job Description</h3>
Job DescriptionWe're building safety-enhancing technology for aviation that will save lives. Automated aviation systems will enable a future where air transportation is safer, more convenient and fundamentally transformative to the way goods — and eventually people — move around the planet. We are a team of mission-driven engineers with experience across aerospace, robotics and self-driving cars working to make this future a reality. As a Radar Hardware Design Engineer, you will be a part of our Radar Engineering team. The Radar Engineering team is comprised of a small cross-functional team of motivated and experienced engineers; we’re responsible for designing, building, and testing cutting-edge phased array radar systems from concept to certified product. We enjoy a culture of sharing information and collaboration. Phased array radar systems have historically been reserved for specialized applications, but we’re making this technology affordable to enable Detect and Avoid for widespread commercial applications. This role will focus on new advanced operational modes. The passion for revolutionary technology to make aviation safer motivates us to come in every day. Responsibilities In your role as a Radar Design Engineer, you will be responsible for designing digital and analog circuits for our next-generation Radar system. You will be involved in all phases of development, from conception to production, tracing system-level requirements through to circuit-level design. You will drive the design and layout of a multi-processor with an FPGA on chip using DDR 4 memory, as well as designing switching and linear power supplies. The high-speed digital design is complemented by high-frequency analog and RF design up to 12GHz. You will own the schematic, layout, artwork generation and bring-up of hardware. You will be collaborating with the cross-functional teams, including mechanical and system engineering. You will be responsible for the certification of your design to DO-160, DO-254 design assurance and FCC certification. You will support radar system integration and testing in the engineering lab and on the aircraft. Basic Success Criteria
<ul>
<li>Electrical Engineering fundamentals, typically gained through a Bachelor’s Degree of Science or Engineering in Mechanical, Electrical, Aerospace, or a related discipline</li>
<li>5+ years of professional hands-on experience with high-speed digital circuits, linear and switching power regulator circuits, PLL’s, VGA, mixers etc.&nbsp;</li>
<li>Ability to use Circuit simulators, Altium schematic capture and layout, and SPICE simulation software</li>
<li>Ability to troubleshoot, find root cause, and resolve issues</li>
<li>Experienced in using oscilloscopes, logic analyzers, spectrum analyzers and Vector Network Analyzers</li>
</ul>
Preferred Criteria
<ul>
<li>Advanced Degree of Science or Electrical Engineering&nbsp;&nbsp;</li>
<li>Experience developing system architectures and managing requirements for certification of Avionics</li>
<li>Creative problem solver that can bring multiple disciplines together, with the ability to assess risk and make design and development decisions without all available data</li>
<li>Experience integrating and troubleshooting various electronic sensors and components</li>
<li>RF circuit design experience up to 12GHz</li>
<li>DO-160 and DO-254 hardware design assurance experience</li>
</ul>
This position will be located at our facility in Mountain View, California.&nbsp; Must be willing to travel 10% of the time. The estimated salary range for this position is $190,000 to $250,000/annual salary + cash and stock option awards + benefits.&nbsp; At Reliable Robotics, we strive to provide competitive and rewarding compensation based on experience and expertise, as well as market conditions, location, and pay equity.&nbsp;&nbsp; In addition to base compensation, Reliable Robotics offers stock options, employee medical, 401k contribution, great co-workers and a casual work environment. This position requires access to information that is subject to U.S. export controls. An offer of employment will be contingent upon the applicant’s capacity to perform in compliance with U.S. export control laws. All applicants are asked to provide documentation that legally establishes status as a U.S. person or non-U.S. person (and nationalities in the case of a non-U.S. person). Where the applicant is not a U.S. person, meaning not a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident, (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, or not otherwise permitted to access the export-controlled technology without U.S. government authorization, the Company reserves the right not to apply for an export license for such applicants whose access to export-controlled technology or software source code requires authorization and may decline to proceed with the application process and any offer of employment on that basis. At Reliable Robotics, our goal is to be a diverse and inclusive workforce.&nbsp;&nbsp;As an Equal Opportunity Employer, we do not discriminate on the basis of race, religion, color,&nbsp;creed,&nbsp;ancestry, sex,&nbsp;gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity,&nbsp;gender expression, sexual orientation, age, non-disqualifying physical or mental disability&nbsp;or medical conditions, national origin,&nbsp;military or&nbsp;veteran status,&nbsp;genetic information, marital status, or any other basis covered by applicable law. All employment and promotion is decided on the basis of qualifications, merit, and business need. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to <a href="mailto:work@reliable.co" target="_blank">work@reliable.co</a>

Radar Hardware Design Engineer

<h3>Job Description</h3>
Job DescriptionCompany Description 
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;<a href="http://www.abbvie.com" target="_blank">www.abbvie.com</a>. Follow @abbvie on&nbsp;X,&nbsp;Facebook,&nbsp;Instagram,&nbsp;YouTube,&nbsp;LinkedIn&nbsp;and&nbsp;Tik Tok.
Job Description 
Company Description: AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. Our impact spans immunology, oncology, neuroscience, eye care, and the Allergan Aesthetics portfolio.
Locations: Irvine, CA; Lake County, IL; Ludwigshafen, Germany preferred
Job Purpose: The Quality Toxins Office (QTO) provides compliance strategy, design, implementation, and continuous improvement to support global toxin quality strategy across Therapeutics and Aesthetics.&nbsp; The QTO assures robust global compliance programs to assure quality oversight, controls, compliance, and defining quality standards across AbbVie’s toxin enterprise.
The Associate Director, Quality Toxins Office (QTO) is responsible for helping develop, implement, and continuously enhance toxin quality strategy across Therapeutics and Aesthetics. The role will focus on fostering strong partnerships with global and site stakeholders, facilitating collaboration across the AbbVie toxin network, and advancing quality standards for toxin-related activities. The Associate Director will leverage expertise in toxin science, regulations, and AbbVie policies to drive risk mitigation strategies in toxin quality and compliance, shaping a culture of excellence in global toxin biosafety and biosecurity
Key Responsibilities:
<ul>
<li>Develop effective relationships with toxin stakeholders to support strategic projects, operational improvements, and implementation of best practices in toxin quality, standards and compliance</li>
<li>Champion the definition, advancement, and communication of quality standards for toxins, ensuring alignment with organizational objectives and evolving regulatory requirements, and integrating global quality systems throughout the toxin network</li>
<li>Support QTO risk mitigation strategies for inventory controls, biosafety, biosecurity, and regulatory compliance, working proactively to address emerging risks</li>
<li>Independently drive identification of potential quality risks for inventory controls, biosafety, biosecurity, and regulatory compliance; facilitate and drive vision for continued process improvement</li>
<li>Partner with toxin stakeholders to implement a 'Quality Beyond Compliance' approach in toxin management, recommending and designing forward-looking quality policies and procedures to ensure AbbVie remains best-in-class in the toxin space</li>
<li>Lead the design and implementation of toxin quality governance, including the development of process and procedure documents to support AbbVie’s global toxin network and enterprise toxin policy requirements</li>
<li>Utilize critical thinking and effective negotiation skills to ensure quality compliance across the toxin enterprise, connecting complex concepts and designing/implementing tailored solutions to address quality risks and opportunities</li>
<li>Coordinate and support preparations for inspections, regulatory reviews, advocating for quality requirements and standards</li>
<li>Support Centers for Disease Control (CDC) inspections of AbbVie’s SAT program, as needed</li>
</ul>
&nbsp;
Qualifications 
<ul>
<li>Bachelor’s degree or equivalent in a related science field.</li>
<li>8+ years pharmaceutical industry experience, with preferably&nbsp;3+ years working with Select Agents and Toxins (SAT)&nbsp;and proven understanding of toxin processes/systems, preferably in quality compliance roles</li>
<li>Sound knowledge of toxin research regulations and compliance requirements with ability to strategically interpret and communicate requirements</li>
<li>Demonstrated ability to build collaborative relationships, communicate across cultures, and shape organizational quality standards</li>
<li>Demonstrated application of critical thinking and the ability to independently develop and implement strategic quality solutions in support of compliance principles for toxin research</li>
<li>Successful and progressive leadership experience in managing projects and/or teams and in cross functional execution</li>
<li>Experienced in having a direct role in supporting external regulatory inspections</li>
<li>Excellent written and oral communication skills, project management, influencing and persuasion skills, matrix managing without direct authority, and collaboration/negotiation for mutually beneficial outcomes</li>
<li>Willingness to travel up to 20%</li>
</ul>
 Additional Information 
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​
<ul>
<li>
The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​
</li>
<li>
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​
</li>
<li>
This job is eligible to&nbsp;participate&nbsp;in our short-term incentive&nbsp;programs.&nbsp;​
</li>
</ul>
Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​
​
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.&nbsp;
US &amp; Puerto Rico only - to learn more, visit&nbsp;<a href="https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html" target="_blank">https://www.abbvie.com/join-us/equal-employment-opportunity-employer.ht…</a>
US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
<a href="https://www.abbvie.com/join-us/reasonable-accommodations.html" target="_blank">https://www.abbvie.com/join-us/reasonable-accommodations.html</a>

Associate Director, Quality Assurance

<h3>Job Description</h3>
Job DescriptionPSC Biotech provides the life sciences with essential services to ensure that health care products are developed, manufactured, and distributed to the highest standards, in compliance with all applicable regulatory requirements. Our goal is to skyrocket our clients’ success, and you can be a part of our team’s achievements. Employing a global team of skilled professionals and experts that span across strategically located offices in North America, Europe, Asia and the Middle East, we are proud of the roles we have fulfilled to help our clients achieve success. The Experience With operations spanning the globe and featuring a multi-cultural team, PSC Biotech® is passionate about bringing the best and brightest together in an effort to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents. We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered compensation and benefits structure that rewards you, but also be provided with the tools that will help you grow and learn. At PSC Biotech®, it’s about more than just a job—it’s about your career and your future. Your Role We are seeking a technically strong and highly organized Project Engineer with a background in construction, tenant improvements, and facilities engineering to support capital projects within a regulated biotech/GMP environment. This role ensures that facility modifications, build‑outs, and engineering activities are executed efficiently, safely, and in compliance with industry standards. 
<ul>
<li>Manage and support facility and construction‑related projects, including tenant improvements, utility modifications, equipment installations, and facility upgrades. </li>
<li>Coordinate design reviews, scheduling, contractor activities, and walkthroughs to maintain alignment with project scope and timelines. </li>
<li>Lead or support project meetings, including preparing agendas, documenting minutes, tracking action items, and ensuring follow‑through. </li>
<li>Handle critical project administration tasks such as budget tracking, timeline management, procurement coordination, and document control. </li>
<li>Ensure all project work complies with GMP, safety, and company engineering standards. </li>
<li>Support risk assessments, change controls, impact assessments, and deviation documentation where applicable. </li>
<li>Interface with cross‑functional partners (Engineering, QA, Validation, Operations) and external vendors to ensure seamless execution. </li>
<li>Assist in developing or reviewing technical documentation (URS, drawings, specifications, commissioning plans). </li>
<li>Monitor construction and installation activities to ensure adherence to design, quality expectations, and regulatory requirements. </li>
</ul>
 Requirements
<ul>
<li>Bachelor’s degree in Engineering, Construction Management, or a related technical field preferred. </li>
<li>2–7 years of experience in construction, facilities engineering, or capital project delivery, preferably in biotech, pharmaceutical, or other regulated industries. </li>
<li>Previous experience with tenant improvement projects. </li>
<li>Experience in GMP environments preferred. </li>
<li>Demonstrated ability to run meetings, coordinate stakeholders, and manage project administrative tasks. </li>
<li>Strong communication skills and ability to collaborate with cross‑functional teams. </li>
<li>Ability to manage multiple projects simultaneously in a fast‑paced environment. </li>
<li>Proficiency with project management tools, construction documentation, drawings, and MS Office/SharePoint. </li>
</ul>
 BenefitsOffering a full suite of benefits, PSC Biotech™ is firmly focused on diligently investing in our employees who enable our company to fulfill our mission and achieve success. We want to promote balance, so you not only enjoy your work, but also have the time and resources to live your life happy and healthy. 
<ul>
<li>Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents </li>
<li>Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more. </li>
<li>401(k) and 401(k) matching </li>
<li>PTO, Sick Time, and Paid Holidays </li>
<li>Education Assistance </li>
<li>Pet Insurance </li>
<li>Discounted rate at Anytime Fitness </li>
<li>Financial Perks and Discounts </li>
</ul>
 Adhering to the requirements of California's law on salary transparency, the salary bracket for this role is set between $100,000 - $120,000 annually. The salary offered may be adjusted based on various factors such as the applicant's qualifications, skills, and professional experience. Equal Opportunity Employment Statement PSC is committed to is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law. #LI-RD1

Project Engineer

<h3>Job Description</h3>
Job Description
Cowbell is signaling a new era in cyber insurance by harnessing technology and data to provide small and medium-sized enterprises (SMEs) with advanced warning of cyber risk exposures bundled with cyber insurance coverage adaptable to the threats of today and tomorrow. Championing adaptive insurance, Cowbell follows policyholders' cyber risk exposures as they evolve through continuous risk assessment and continuous underwriting. In its unique AI-based approach to risk selection and pricing, Cowbell's underwriting platform, powered by Cowbell Factors, compresses the insurance process from submission to issue to less than 5 minutes.
Founded in 2019 and based in the San Francisco Bay Area, Cowbell has rapidly grown, now operating across the U.S., Canada, U.K., and India. This growth was recently bolstered by a successful Series C fundraising round of $60 million from Zurich Insurance. This investment not only underscores the confidence in Cowbell's mission but also accelerates our capacity to revolutionize cyber insurance on a global scale. With the backing of over 25 prominent reinsurance partners, Cowbell is poised to redefine how SMEs navigate the evolving landscape of cyber threats.
About The Role
The Platform Support team at Cowbell provides technical expertise and product knowledge to support internal users and API partners. Our primary goal is to keep platform users productive, unblocked, and confident in their day-to-day operations.
This Level 2 role refers to the type and complexity of issues handled, not job seniority. Level 2 Platform Support Engineers bridge frontline support (Level 1) and advanced technical support and engineering teams, coordinating investigation, validation, and escalation to ensure issues are resolved efficiently. 
Responsibilities / What You'll Do
Issue Triage &amp; Troubleshooting
<ul>
<li>Triage and troubleshoot user-reported issues to identify root causes and determine the most effective path to resolution.</li>
<li>Investigate platform, workflow, and API-related issues beyond Level 1 support scope.</li>
</ul>
Maintain clear, timely communication with stakeholders throughout the issue lifecycle.
Ticket Ownership &amp; Resolution
<ul>
<li>Own support tickets end-to-end, from intake through closure, using Jira Service Management and related tools.</li>
<li>Drive timely resolution in alignment with established SLAs.</li>
</ul>
Document findings, troubleshooting steps, and outcomes to support future issue resolution.
Escalation &amp; Incident Support
<ul>
<li>Exercise judgment in determining when issues require escalation.</li>
<li>Prepare high-quality escalation context, including reproduction steps, impact assessment, findings, and working hypotheses.</li>
<li>Participate in incident response activities by supporting investigation, coordination, and stakeholder communication.</li>
</ul>
Production Sync Coordination (Based on Experience &amp; Assignment)
<ul>
<li>Based on experience and assignment, drive daily production syncs by setting agendas, coordinating discussions, and tracking follow-ups.</li>
<li>Facilitate alignment between business users, engineers, and other stakeholders during production issue review and resolution.</li>
<li>Provide operational continuity to ensure production issues progress toward resolution efficiently.</li>
</ul>
Testing &amp; Validation
<ul>
<li>Validate fixes and configuration changes by reproducing issues, verifying expected behavior, and confirming resolution prior to closure.</li>
<li>Partner with engineering and QA teams to ensure fixes address root causes and avoid regression.</li>
</ul>
Platform Knowledge &amp; Documentation
<ul>
<li>Build and maintain strong knowledge of the Cowbell Platform, including workflows, APIs, and system behavior.</li>
<li>Contribute to Level 0–3 knowledge bases, incident documentation, and internal runbooks.</li>
<li>Ensure documentation remains accurate and reflects current platform behavior and support practices.</li>
</ul>
Cross-Team Collaboration
<ul>
<li>Collaborate closely with engineering, QA, product, and support teams to resolve issues and improve platform reliability.</li>
<li>Participate in root cause analysis discussions and share operational insights to help prevent recurring issues.</li>
</ul>
Requirements / What will you bring to the roleEducation &amp; Experience
<ul>
<li>Bachelor's degree in a relevant field, or equivalent practical experience.</li>
<li>Prior experience in a technical support, platform support, or software-adjacent role.</li>
<li>Experience level may vary depending on demonstrated skills, judgment, and overall team needs.</li>
</ul>
Technical &amp; Operational Experience
<ul>
<li>Experience troubleshooting and debugging software applications or platforms.</li>
<li>Familiarity with incident management and escalation workflows.</li>
<li>Ability to manage multiple issues in a fast-paced, evolving environment.</li>
<li>Exposure to support and observability tools such as Jira, Jira Service Management, FireHydrant, Datadog, Sentry, Logrocket, Postman, or similar tools is a plus, but not required. Team members are expected to learn and adapt to the tools used to support and operate the Cowbell Platform.</li>
</ul>
Communication &amp; Mindset
<ul>
<li>Ability to clearly explain technical concepts to non-technical audiences, both verbally and in writing.</li>
<li>A proactive, empathetic, and customer-focused mindset.</li>
<li>Willingness to continuously learn new tools, systems, and workflows.</li>
<li>Comfortable using developer assistance tools (such as GitHub Copilot, Cursor, and other LLM-based tools) to support troubleshooting, investigation, and understanding of code behavior.</li>
</ul>
On-Call &amp; Coverage Expectations
<ul>
<li>This role may require on-call availability based on business needs.</li>
<li>Flexible working hours may be required, including coverage aligned with West Coast business hours, depending on assignment and operational needs.</li>
</ul>
Why This Role Matters
Level 2 Platform Support Engineers play a critical role in keeping the Cowbell Platform stable and reliable. This role bridges frontline support and advanced technical support and engineering teams by ensuring issues are properly understood, prioritized, validated, and escalated—helping users stay productive while enabling engineering teams to focus on long-term fixes.
Our US Benefits include (but are not limited to):
<ul>
<li>Flexible PTO policy, 13 paid holidays in the US</li>
<li>Company subsidized medical, dental, and vision insurance (90% for employee and eligible dependents)</li>
<li>Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance</li>
<li>Stock options in a rapidly scaling startup</li>
<li>401(k) program with employer matching</li>
<li>Company paid basic Life, AD&amp;D, STD &amp; LTD and Voluntary benefits </li>
<li>16 weeks paid Parental Leave for all new parents</li>
<li>Winner of Inc. Magazine's Annual List of Best Workplaces for 2022 &amp; 2023</li>
</ul>
Work Location:
<ul>
<li>This is a fully remote position, but we are currently only hiring candidates located in the following states: AL, AR, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IA, KY, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WA, DC, WI</li>
</ul>
Equal Employment Opportunity:
We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.
Cowbell is a leading innovator in cyber insurance, dedicated to empowering businesses to always deliver their intended outcomes as the cyber threat landscape evolves. Guided by our core values of TRUE—Transparency, Resiliency, Urgency, and Empowerment—we are on a mission to be the gold standard for businesses to understand, manage, and transfer cyber risk.
At Cowbell, we foster a collaborative and dynamic work environment where every employee is empowered to contribute and grow. We pride ourselves on our commitment to transparency and resilience, ensuring that we not only meet but exceed industry standards.
We are proud to be an equal opportunity employer, promoting a diverse and inclusive workplace where all voices are heard and valued. Our employees enjoy competitive compensation, comprehensive benefits, and continuous opportunities for professional development.
Cowbell is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
For more information, please visit <a href="https://cowbell.insure/" target="_blank">https://cowbell.insure/</a>.
Cowbell Cyber does not permit the use of AI tools during any stage of our interview process. By submitting your application, you agree to complete all assessments and interviews without the use of generative AI assistance.

Level 2 Platform Support Engineer II

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Position Title: Construction Project Coordinator-NOT REMOTE WHO WE ARE: We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, Hydroponic farming and Rain Water/Grey Water collection systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S. Zero Impact Solutions is a fast-paced environment. The team work and multi-disciplinary approach to problem solving we implement make it a truly enjoyable working environment. Our offices are filled with motivated and energetic individuals who you can rely on to gain the tools you need for success. Opportunities for advancement are available as we continue to grow. Job Overview The ideal candidate for this role is critical to the communication of day-to-day momentum of projects and ensuring accurate record keeping for the projects. In addition, the candidate will need to be able to record larger-scale tracking involving coordination and organizational skills of large, multi-month projects. Responsibilities 
<ul>
<li>Work with senior leaders on the team on scheduling, invoicing, and partnership agreements</li>
<li>Process-oriented; with experience in developing a process to keep track of multiple projects at one time. From scheduling meetings to capturing next steps and efficiency improvements, all the way to time of delivery/completion</li>
<li>Meet with team members to learn about the status of existing projects and details about new projects coming into our workstream. May include external agency relationships, partners and multiple departments within ZIS (Zero Impact Solutions); Work with freelancers and others when necessary.</li>
<li>Firm understanding of the roles represented on a construction team and who to assign next steps in the workflow of project demands.</li>
<li>Expert ability to digest and understand the full scope of complex projects, full comprehension and grasp of where to move a project within a team to ensure projects are delivered on time; copious note-taker in meetings and understands next steps in order to move every action forward to the right team member and ensure completion.</li>
<li>Working with every level and function of the team to collaborate on plans, campaigns, partnerships and projects with patience. Excellent at managing stress and pressures of deadlines.</li>
<li>Manage the scheduling of team discussions/meetings within the organization and with partners external to the company</li>
<li>Proven experience as a construction project coordinator or similar role</li>
<li>In-depth understanding of construction procedures and material and project management principles</li>
<li>Ability to plan and see the "big picture"</li>
<li>Excellent organizational and time-management skills</li>
<li>Outstanding communication and negotiation abilities</li>
<li>Excellent problem-solving ability</li>
<li>BSc/BA in construction management, architecture, engineering or relevant field</li>
<li>Proven experience working on construction projects</li>
<li>Knowledge of building codes and regulations</li>
<li>Experience in project management software</li>
<li>Familiarity with quality and health and safety standards</li>
<li>Ability to read and interpret technical documents and drawings</li>
<li>Ability to work in a fast-paced environment</li>
<li>Strong attention to detail</li>
<li>Ability to work independently and in a team environment</li>
</ul>
Qualifications and Experience 
<ul>
<li>SMARTSHEETS knowledge a plus</li>
<li>Highly curious, creative, and motivated individual with the ability to work in a fast and dynamic work environment</li>
<li>Ability to prioritize large numbers of projects at one time</li>
<li>Strong interpersonal skills, including the ability to listen, interpret, and communicate effectively with on-the-ground construction teams as well as other office members</li>
<li>Competency or proficiency in Smartsheet (Sys Ad certificate is a huge +), Google Docs and Sheets, and ability to navigate Fieldwide (Project Management tool)</li>
<li>Ability to work individually and as part of a team at the same competency</li>
<li>experience in working directly with upper management or project management, internship experience may be included (Required)</li>
</ul>
Zero Impact Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. #ZR

Senior Construction Project Coordinator - PMP

<h3>Job Description</h3>
Job Description
The Senior Backend Developer will lead and execute complex DTC and B2B e-commerce platform initiatives for multiple clients within our agency. In this role, they will own backend architecture, data flows, integrations, and automation within Shopify Plus ecosystems. The ideal candidate brings agency experience, thrives in a fast-paced environment, and is passionate about building scalable, reliable commerce systems.
 
Key Responsibilities
<ul>
<li>Lead backend technical strategy and implementation for DTC and B2B Shopify Plus projects</li>
<li>Translate business requirements into backend system architecture, data models, and integration plans</li>
<li>Customize and extend Shopify functionality through custom apps, APIs, webhooks, and automationDesign and execute data migrations from legacy platforms, ERPs, PIMs, and third-party systems into Shopify</li>
<li>Integrate third-party services (ERP, OMS, WMS, PDM, marketing platforms, etc.) with Shopify</li>
<li>Build automated workflows for orders, inventory, customer data, fulfillment, and reporting</li>
<li>Develop and maintain custom Shopify apps and internal tooling to improve platform operations</li>
<li>Monitor, debug, and resolve platform and integration issues in production environments</li>
<li>Conduct code reviews and establish backend development best practices</li>
<li>Ensure system performance, scalability, reliability, and security across all implementations</li>
<li>Provide technical guidance to project teams and support client-facing troubleshooting as needed</li>
</ul>
 
Qualifications
<ul>
<li>5+ years of production backend development experience, with 2+ years focused on Shopify Plus</li>
<li>Deep expertise in Shopify APIs, webhooks, app development, and platform automation</li>
<li>Strong proficiency in Node.js, Python (or comparable backend frameworks)</li>
<li>Experience with data migrations and system integrations (ERP, PIM, OMS, CRM, etc.)</li>
<li>Experience extending Shopify with Shopify Flow, Mechanic, Shopify Functions, and Web Pixels a plus</li>
<li>Solid understanding of relational databases and data modeling</li>
<li>Experience working with queues, background jobs, and event-driven architectures</li>
<li>Proficiency with Git and collaborative code workflows</li>
<li>Familiarity with cloud infrastructure and deployment pipelines</li>
<li>Agency or multi-client project experience strongly preferred</li>
</ul>

Back End Developer - Shopify

<h3>Job Description</h3>
Job Description Title: Clinical Data Management &amp; Biostatistics Intern&nbsp; Location: This position is based in our Campbell, California offices, on-site &amp; full-time.&nbsp;Imperative Care does not provide relocation or additional housing compensation for the summer internship. Why Imperative Care? Do you want to make a real impact on patients? Imperative Care is changing the way ischemic stroke, pulmonary embolism, and peripheral vascular disease are treated.&nbsp;As part of our team, you’ll be monitoring and analyzing clinical trial data that will drive breakthroughs in patient treatment across this broad spectrum of disease states. Every day, the technologies that we develop at Imperative Care directly impact human lives. Our focus is on the needs of the patient, and they come first in everything we do. What You’ll Do The Clinical Data Management and Biostatistics Intern will support data management and analysis activities for clinical studies evaluating patient outcomes following thrombectomy for ischemic stroke, pulmonary embolism, and peripheral arterial/venous disease. This internship provides hands-on clinical research experience within a regulated medical device environment and is intended for students or recent graduates interested in clinical research, data management, or biostatistics. Your responsibilities will include:
<ul>
<li>Reviewing clinical study data for completeness, consistency, and accuracy</li>
<li>Generating reports and data listings to guide clinical study monitoring activities</li>
<li>Writing code to automate report generation and perform statistical analyses</li>
<li>Generating summary tables, figures, and graphics for presentations and publications</li>
</ul>
 What You’ll Bring
<ul>
<li>At least 2 years of university level coursework completed towards a science related discipline (e.g., Data Science, Statistics, Biostatistics, Biomedical Engineering, Public Health)</li>
<li>Proficient with Excel and at least one programing language (R and Python preferred)</li>
<li>Proficient with statistical methods for analyzing and summarizing data </li>
<li>An eye for detail and pattern recognition</li>
<li>Experience with electronic databases, data querying and manipulation a plus</li>
</ul>
 What You’ll Gain Imperative Care provides an opportunity for students to work in the dynamic medical device industry and gain valuable hands-on experience analyzing clinical study data. Our internship program is designed to give interns foundational experience and exposure to a variety of roles and areas of focus to help prepare them for a career in MedTech. This program also offers ongoing networking, learning and professional development opportunities, mentorship from executive leadership, social activities, and peer-to-peer interaction. Join Us! Apply Today. Salary: $29/hourly for 10 week internship &nbsp;
The use of external recruiters/staffing agencies requires prior approval from our Human Resources Department. The Human Resources Department at Imperative Care requests that external recruiters/staffing agencies not to contact Imperative Care employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with Imperative Care.
Imperative Care will not accept unsolicited resumes from any source other than candidates themselves for either current or future positions. Submission of unsolicited resumes in advance of an agreement between the Human Resources Department and the external recruiter/staffing agency does not create any implied obligation on the part of Imperative Care.
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Clinical Data Management & Biostatistics Intern

<h3>Job Description</h3>
Job Description

 
Title: Senior Quality Engineer
Department: Quality 
Revision Date: 11/13/2024 
FLSA Status: Exempt 
Location: Chandler, AZ 
Level: T3 
 

Company Overview: 
Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit <a href="http://www.comtech.com" target="_blank">www.comtech.com</a>. 
We’re seeking curious, growth-minded thinkers to help shape our vision, structures, and systems; playing a key role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.  
 
 
Purpose: 
As a Senior Quality Engineer, you will play a crucial role in ensuring the reliability and safety of our satellite products. You will work closely with the suppliers, customers, as well as the engineering and manufacturing teams to develop and implement quality control methodologies, perform corrective action investigations, initiate preventive actions, and oversee the entire quality assurance process. 

 
Responsibilities: 
<ul>
<li>Develop, implement, and maintain quality assurance protocols and measures for the manufacturing of satellite systems. </li>
</ul>
<ul>
<li>Conduct thorough inspections of materials and components to ensure compliance with specifications and quality standards. </li>
<li>Coordinate with engineering and production teams to identify and resolve quality issues early in the development process.</li>
<li>Lead or collaborate on quality investigations such as MRB, CAPA, and root-cause investigations – including customer-driven investigations. </li>
<li>Analyze test/inspection results, identify trends in performance data, and recommend improvements or corrective actions. </li>
<li>Review supplier and vendor quality standards and performance, conducting audits as necessary. </li>
<li>Ensure that all quality assurance documentation is accurate and maintained according to industry and regulatory standards. </li>
<li>Stay updated on industry trends, quality assurance methodologies, and regulatory requirements affecting satellite manufacturing. </li>
<li>Facilitate continuous improvement initiatives in the quality assurance process, adopting innovative tools and techniques to enhance product quality and reliability. </li>
</ul>

Skills: 
<ul>
<li>Excellent written and verbal communication skills with all levels of management</li>
<li>Detail oriented, with attention and adherence to departmental policies</li>
<li>Ability to work in an action-oriented environment</li>
</ul>
<ul>
<li>Ability to complete assignments verbally or written in a timely manner with a high level of accuracy </li>
<li>Ability to work autonomously with a sense of assessing risk and when to escalate issues </li>
<li>AS9100, ISO 9001:2015, and or IPC knowledge desirable</li>
<li>Telecom and/or PCB experience desirable</li>
</ul>

Requirements: 
<ul>
<li>Bachelor's degree in engineering, Quality Assurance, or a related field. A Master's degree is preferred. </li>
<li>A minimum of 3 years of experience in quality assurance or quality control, preferably in the aerospace, satellite, or high-technology manufacturing sector. </li>
<li>Strong understanding of quality assurance standards, methodologies, and regulatory requirements in the aerospace industry. </li>
<li>Proficient in the use of QA tools, software for data analysis, and statistical quality control techniques. </li>
<li>Exceptional analytical skills to evaluate detailed specifications and technical documents. </li>
<li>Excellent communication and teamwork skills, with the ability to work effectively across different departments.</li>
</ul>
<ul>
<li>Ability to manage multiple projects simultaneously and meet tight deadlines</li>
<li>Must be able to pass background checks and drug screening</li>
</ul>
 
 
 
Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

Senior Quality Assurance Engineer

<h3>Job Description</h3>
Job Description
Data Architect, MarTech Data Architect, MarTech
our mission is to empower individuals on their journey to better financial health. As part of this mission, the Big Data and Analytics Platform team is building the foundation for a data-driven marketing ecosystem. We are seeking a Marketing Data &amp; Analytics Architect to lead the design and development of scalable, compliant, and high-impact marketing data infrastructure and analytics capabilities.
You will enable business teams to derive value from data for all marketing use cases. You will enable the journey to leverage the cutting-edge analytics and data architecture for marketing at LendingClub. You will enable LendingClub to fulfil our vision of being a data-driven company.
What You'll Do
Define and evolve the MarTech reference architecture to support campaign execution, personalization, performance measurement, experimentation, and advanced analytics
Architect data pipelines and analytics capabilities that enable full-funnel marketing measurement, including acquisition, retention, conversion, and ROI tracking
Collaborate with marketing analytics and data science teams to develop predictive models and machine learning solutions that optimize Return on Marketing Investment (ROMI)
Design instrumentation and data flows to capture KPIs such as marketing attribution, channel effectiveness, and campaign ROI
Embed data governance, privacy compliance, scale, quality, and monitoring into the marketing data architecture to ensure secure and auditable data practices
Build and maintain marketing data warehouses, marts, and self-service analytics tools that serve as a single source of truth for business stakeholders
Standardize enterprise-wide marketing taxonomy and unify spend ingestion across agencies and platforms with finance-grade reconciliation
Partner with Marketing, Risk, Legal, Security, and Compliance teams to align marketing data architecture with business goals, their needs, and regulatory requirements
Architect infrastructure to support audience segmentation, A/B testing, recommendation engines, and real-time personalization
Ensure scalability, data quality, rapid time-to-market, and cost-efficiency across marketing data systems
Evaluate emerging technologies, including GenAI and marketing automation platforms, data and analytics eco-system, to identify opportunities for innovation and competitive advantage
Maintain a comprehensive understanding of the marketing tech stack to guide strategic decisions on build vs. buy
Lead the design of marketing data flow architecture and data modelling to enable analytics by channels, networks, segments, products, campaigns, cohorts, and eligibility to meet or exceed our performance goals
Hold yourself accountable for LendingClub's origination targets
Ensure that the modern data and analytics stack enable ad-hoc analysis, observability, reports, feeds, and dashboards for marketing
Identify, design, and implement internal process improvements to achieve automation, optimization, reduction of cost and improvement in time to delivery of marketing data products
Evangelize will evangelize the modern data and analytics stack across all marketing business units in LendingClub About You
12+ years of professional experience, including 8+ years of deep expertise in big data and analytics technologies, and 5+ years with modern marketing data stacks
Bachelor's degree or higher in Computer Science or related field; or equivalent work experience
Proven experience architecting and delivering complex data platforms that power marketing analytics, personalization, and funnel optimization
Strong background in OLTP and OLAP systems at scale, with hands-on experience in Spark (7+ years), Databricks, and/or Snowflake
Skilled in building and supporting MarTech ecosystems, including CDPs, audience activation, and attribution-ready data
Experience applying machine learning to marketing or customer data use cases
Advanced knowledge of cloud platforms (preferably AWS) and modern data pipelines (Hive, Kafka a plus)
Comfortable in Agile environments with CI/CD, source control, and automated testing best practices
Passionate about big data, cloud, and enabling data-driven marketing strategies
Collaborate with cross-functional teams (Marketing, Engineering, and Data), providing strong technical leadership and fostering innovation, collaboration, and accountability
Curiosity, empathy, and a passion for data-delivering simple, elegant solutions that make a measurable impact

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